This new Starcraft Islander is bringing me down on its first splash...pics

rivermouse

Senior Chief Petty Officer
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Jun 16, 2011
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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

I followed the first post and feel your pain......I dont know what should be done to fix all this stuff BUT....I do believe in paybacks when I think I have been ripped off . why not take a bunch of photos of all the things they NEGLECTED to do BEFORE you got it and send the pictures and short letter to the COMPANY PRESIDENT and let him know that unless he does something to make you feel better about this mess YOU WILL post them on the internet for millions of boat owners and future customers to evaluate and there ant squat he can do about it. Its your money you spent and its your right to demand being treated right..
 

Expidia

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

I had my sights set on a 22 Islander with bracket 07 and higher. I was going to sell whatever outboard it came with (usually the 150 Merc Optimax)
and I wanted to put a 200 Verado on it. I'm in no rush. I'll snag one someday. Starcraft was owned by Brunswick then bought back by family of the original owners (check Wiki for the story).

One good thing is Starcraft Islanders have always been in high demand. Now that they have discontinued the Islander they may even increase in value. Back in 2007 many dealers were pricing them at $40,000! They could be found new for less than 30k with the 150 Optimax. I bet yours goes up in value (boats don't do that).

Two new boats ago I bought a 14 foot Sylvan new and was amazed how there were spun aluminum shards all over the boat. Not only would I not buy from the same dealer again for his lack of prep I wrote a letter to Sylvan saying these filings were a real hazard for someone to step on one with bare feet. I'd vacuum them up only to find them falling back onto the deck again from somewhere.

I really don't expect great workmanship any more especially from "any" American manufactuer. This is why it seems like 70% of the cars on the road are foreign.

I don't feel a boat owner who is not handy should even bother owning a boat. Boaters that buy boats and have to bring it somewhere for simple repairs get a bad taste for boating real fast due to the time off the water and the expense. I'm not saying that the hose is a simple repair but it should be able to be fixed by any authorized Merc I/O dealer. I actually enjoy fixing stuff or adding on accessories myself! At least I know it will be done better than OEM. And if something breaks while on the water or on vacation most of the time , I know I can fix it quickly myself.
And one thing is for sure with boats "something always breaks". I find stuff breaks due to how cheaply they are manufactured now.

I've gotten a lot of input on how to fix stuff myself from other boaters here.

As others have said, how does one buy a new boat and spend big dollars without taking it first out own a shakedown cruise unless it's mid winter or the dealer was going out of business and you got an "as is" price (with warranty from Starcraft).

I personally only want an outboard for my tastes. Outboards I think are more reliable, easier to work on for normal maintenance like plugs, oil change etc. and I like the extra deck room they free up especially Starcraft's unique L bracket models.

I thought that suggestion from a poster to go to a hydraulic shop was a great one. or the mobile shop that comes to you. having someone crimp on a new connector is probably quicker than locating the exact hose. This would get you back on the water faster which is your goal. I'd still have Merc ship you a new hose two (its under warranty) in case the repaired one lets go.

Hydraulic hoses pop all the time on construction equipment. There must be mobile services in your area, but if that is too expensive try bringing rig to their shop.

Get used to stuff breaking with boats, one would think it should not happen with new but a Starcraft is not a Cobalt. And I've read many threads of complaints on Cobalt's declining workmanship!

Your 2 month self imposed boating window is also causing you undue stress. I had a custom made full enclosure made up at a local canvas shop when I bought my last new boat. It extends my boating season by 4 months (2 extra in spring, 2 extra in fall) up here in the Northeast. I hate the pressure of having say August rained and wiped out or a few weddings or events that kill off another weekend.

Enjoy that Starcraft, it was a classic before and now will be even more of a classic now that they are no longer produced.

Let us know how you made out!

Especially like that dejected, feeling low picture of you. You should have been an actor :D. We've all been in that shot with our boats at one time or another.
 

ricohman

Lieutenant Commander
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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Thanks for the monologue Expidia.
And I totally appreciate your love of the outboard. I also thought long and hard about that outboard. But in the end, the length of that boat, and the appreciation I have for the 4.3 (former GM mechanic) brought me back to the i/o. And it was 10k cheaper.
I also agree that someone who is not mechanically inclined should not own a boat. After the doing the used boat thing I gotta say the new boat thing ain't much better. You just make bigger payments!
I had a good long look at that line today and there simply is not enough room to get a crimping tool in there. The line has to come out. And I might as well put a new one back in and maybe fix this one as a spare. At this point I don't care if it costs me $100 to get the boat back on the water. The first freeze will be here by the middle of September and this boat will be back on its way to Smokercraft by then for a hull repaint.
I also have a full top for this boat. And I can see myself sitting under the front enclosure fishing for monster jack and pickeral on a drizzly northern day.....
But not this week. I can get my tractor painted and back together with my "spare" (not fishing) time.
 

Philster

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Focus on Ricohman's issues and leave every other U.S. boat builder out of this please.

Individual boat problems are just that. They hardly represent the hundreds of thousands of boats, engines, parts, riggings etc.

Maybe Starcraft sucks. Maybe they are in the toilet. We don't know that. We don't know that based on one boat or even two.

.
 

oldjeep

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Makes sense to repair yourself, marine mechs are pretty backed up this time of year and You would be waiting a while. Hydraulics shop should be able to fix you up easily with a new connector on the existing hose.
 

jmarty10

Chief Petty Officer
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Aug 6, 2007
Messages
560
Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

The power trim line is a mercruiser issue. Go on the mercury marine website and look for authorized service dealers in your area. Call mercury marine, tell them that your dealer sucks and have them authorize service with a local CERTIFIED merc mechanic in your area. It will still be under warranty with Merc. It should take them a half hour to fix this problem and get you back on the water. Start making phone calls.
 

greenbush future

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

I was shocked when you shared the paint job story, now you are dealing with some serious mechanical problems too. When I buy new, I expect it to be perfect, that is what you are buying-new and perfect, and what you have is a mess. Looks like they just dropped all the balls with all kinds of issues. Time to start writing letters and making phone calls, I know it's impossible to inspect all these things when you buy, but I would have never accepted this boat untill all these items have been fixed or repaired.
When you chose to put unrealistic time frames and geographic issues into your buying experience, it just makes even more sense to go through this boat with a fine tooth comb before you bring her home. We all want things perfect but if you don't take the right steps to fix all these issues, you will end up getting screwed out of some serious $. Take that thing back, and dont accept it back until the dealer and Merc have fixed everything. Make a list of everything wrong and tell them to fix it. You should not be turning a wrench on a new boat-they should!!
I believe any Merc dealer can fix your power train issues, someone else may know more here. Time to forget about this boating season, and start working on next year!!
Document everything and send that baby back to be fixed right!!
 

Philster

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

If the rigging of Merc pieces was done wrong, Merc ain't responsible. Starcraft might have to authorize that local Merc tech re-rig a fitting on Starcraft's dime, etc, but it is not on Merc to do it.

Also, even if a Merc component failed, Starcraft bought the pieces from Merc and you need to start with Starcraft. THEN, when Starcraft fails to successfully broker with Merc, you go to Merc directly.

All issues go:

Dealer (your voice to Starcraft)
Starcraft (your voice to Merc) <---go to them directly if dealer fails you
Merc. <---go to them directly if Starcraft fails you

Only escalate after going in that order.
 

oldjeep

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

It should take them a half hour to fix this problem and get you back on the water. Start making phone calls.

1/2 hour - unfortunately it starts about 3 weeks from now
 

oldjeep

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

If the rigging of Merc pieces was done wrong, Merc ain't responsible. Starcraft might have to authorize that local Merc tech re-rig a fitting on Starcraft's dime, etc, but it is not on Merc to do it.

Also, even if a Merc component failed, Starcraft bought the pieces from Merc and you need to start with Starcraft. THEN, when Starcraft fails to successfully broker with Merc, you go to Merc directly.

All issues go:

Dealer (your voice to Starcraft)
Starcraft (your voice to Merc) <---go to them directly if dealer fails you
Merc. <---go to them directly if Starcraft fails you

Only escalate after going in that order.

This is wrong - your warranty is directly with Mercury for the drivetrain, you can go to any authorized mercury repair location regardless of the boat brand. When you buy a new boat you fill out 2 warranty cards - one from the boat and one for the drivetrain. When I had an issue with my bayliner carb I had no problem at all getting warranty service from a glastron dealer that happened to be the closest place to the lake I was at.
 

Philster

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Are you reading this thread and familiar with the entire thread from before?

He needs to go to Starcraft for everything; it's in his best interest, because the entire picture of what is going on is best run through Starcraft. I'm talking to Ricohman about his boat and his issues.

He needs to pound the dealer and Starcraft with everything. A boat builder has more clout with an engine supplier than an individual does, and if they don't that's one more failing from them. And we have rigging vs. manufacturer issues at hand.

Pound Starcraft and the dealer, then go to Merc as needed.
 

oldjeep

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Yup, I'm reading it and the salient points are:
The starcraft dealer is nowhere near where he is and he needs some stuff fixed, the (mercury) trim hose being the thing keeping him off the water.

You can and should complain to starcraft, but if he actually wants to use the boat then you can forget about that option as a solution that gets you on the water.
 

Philster

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

You can and should complain to starcraft, but if he actually wants to use the boat then you can forget about that option as a solution that gets you on the water.

And there you have it. bolding mine.
 

Home Cookin'

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

this and the damaged paint issue are terrible circumstances but the OP is in a unique situation due to his distance from the seller/dealer and then remote location from other dealers or repair shops. Therefore most of the advice, suggestions and options won't work for him, although they would be good advice for someone in a populated boating area.

One take-away point that applies universally is to consider how far you are from your seller (for a new boat) or your brand's mechanics and parts supply (for new or used). If you buy a merc (new or used) and the closest merc dealer/mechanic is 2 hours away, you are making a mistake. or at least need to factor it in. Buying a new boat far away to save a couple bucks on the purchase price will cost you more in the end. Also some warranties require you to return to the dealer after break-in; account for the time to do this.

A second take-away that has been beated to death is thorough inspection and testing especially if you are remote. If you must buy from a distance, it may be worth it to hire a local guy to inspect for you, maybe even break-in for you. Just add the $500 to the cost--better than a Saturday driving or a couple weeks off the water.*

A third take-away is that new boats come with problems. They all do. If you don't find them you aren't looking. So while you expect and plan repairs and issues for used boats, expect and plan it for new. Which is also why you buy at least a month before you plan to use it, more if you live where the season is tight.

Also, I don't believe that when you buy a new boat, you divide the warranty responsibility between the parts manufacturer. You look to your seller. If the Atwood bilge pump in your new boat doesn't work, you go to the dealer, not Atwood.

While most warranties state that any work has to be done by that brand's approved shop, it isn't always so, nor (as in this case) is it feasible. Just document carefully what you find and what you do, and if the seller tries to push back, press him to explain what he would have done differently.


*Too many boaters do not account for the cost of a boat trip, and thus the cost of down time--especially acute in the "tight season" regions.
Let's say you have a 4 month boating season. You go out every other weekend once (8 trips) 3 weekends twice (+3) and one 5 day vacation trip (+5) for 16 trips. it costs you $75 boat gas $30 food etc. $40 car gas to and from the ramp= $145/trip. Fixed costs to insure store basic maintain and tax/registration $800 year ($50 per trip) and depreciation $800/year ($50/trip). You pay $245 to use your boat each time. But if you are out of commission half the time, your fixed costs double--$200 per trip plus the $145.
Makes charter/renting look better! But look at what it costs you to have a boat in the shop (including your driveway while you get around to fixing it).
So saving money on a cheap old used boat costs you more in the long run if it has a lot of down time, unless you have a couple boats so you have a spare.
Solution: go buy several boats. You'll be rich.
 

airdvr1227

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

I don't think this is uncommon to Starcraft. We were selling their deckboat line but stopped because of their inability to generate new inventory in a timely fashion. On a related note I got a call from a guy who boaught a 2012 1915 Deckboat from me last week. He says he was putting on the cover and put his thumb THROUGH THE HULL. This I have to see.
 

jigngrub

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Some of lifes lessons suck, but we all learn some of them.

If you ever buy another new boat you'll be prepared for it.


Check your speedometer pitot on the bottom of the transom to see if it's "kicked up", these things will swing up in case you hit something in the water instead of breaking away. It should look like a plastic dagger pointing down into the water and will be horizontal instead of vertical in the up position.
 

scoutabout

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Thanks for the transom pic ricoh.

FWIW - when I was in the process of buying the Scout, the factory warranties for the boat and the Yamaha were entirely separate. For motor issues I was told I needed to deal with Yam directly. Whether this was because the boat was used, imported from the US, the motor warranty was longer than the boat warranty, the motor was a pretty much self contained outboard, or any combo of any of the above - I do not know. Big help I am, eh? :)

I think at this point the fastest fix wins. Hope you get back on the water asap.


Buying long distance is always a bit of a crap shoot but if you can save big dollars or cant get what you need locally period, it's not a completely crazy idea. My budget didn't allow for a new Scout and with precisely just three for sale in the configuration and low hour condition I wanted between Toronto and Wilmington, NC I rolled the dice, booked a plane ticket and U-Haul van for the long tow back. I did discover a gelcoat crack once back home I didn't see when going over the boat with the seller but so far (and 200 hours later) everything else has been good.
 

ricohman

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Ok, before I get to this problem I need to point out that I bought this boat from a dealer on the other side of the country as it was the last new 221 Islander, period. I've wanted a Starcraft Islander for years and there are zero used Islanders where I live so I decided to buy new. It wasn't about saving money, it was about me buying what I wanted.

Back to this issue....
I called the local dealer and he told me that I should be taking it back to the dealer I bought it from and was absolutley no help with going to bat for me and getting a part from Mercruiser. But eventually he said they could look at it towards the end of July.
I then called a dealer in the city and the first guy I talked to said it was no problem to replace the hose myself and he needed to numbers off my boat and a picture emailed. When I called back I spoke with some other guy in the service dept and he told me that if he knew me he would do that, but he doesn't know me, so he wouldn't even consider it. And they are booking into the end of July as well.
So I need to fix this myself and after doing a bit of reading I think if I remove the manifold at the bottom of the gimbal housing I can loosen the pressure and return lines. Then run a string up into the boat when I remove the broken hose and pull the new on up the same way.
But I am leaning towards taking the hose to the the local Case or New Holland dealer and having them get a new fitting swaged on. I am pretty sure they could do this and it would actually be quicker and easier than dragging the boat around and leaving it.
I have two weeks of holidays next month and I was kind of hoping this new boat would be part of that.
I am going to call the dealer I bought from tomorrow. Maybe they could get a hose mailed out to me, maybe not. As far as warranty goes, you may have it but it mostly meaningless in this situation.
As a motorcycle enthusiast, I am used to dealers that want to attract further customers. I have traveled great distances on my now 6 year old BMW including a trip up the Dalton Highway to Prudhoe Bay and every dealer I went to along the way was more than accommodating. Same with the other various makes I've owned. Boat dealers are a different breed it seems as they initially outright refused to honor any warranty as I did not buy from them.
This boat was not put together the same way my BMW GS was. I will think of it as a project/work in progress and maybe get that hose off asap.
 

saumon

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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Solution: go buy several boats. You'll be rich.

loving it :D
 

scoutabout

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Oct 14, 2006
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Re: This new Starcraft Islander is bringing me down on its first splash...pics!

Re: This new Starcraft Islander is bringing me down on its first splash...pics!

...I've wanted a Starcraft Islander for years and there are zero used Islanders where I live so I decided to buy new. It wasn't about saving money, it was about me buying what I wanted....

Ya - what I was saying. Sometimes what you want means taking a drive....

...some other guy in the service dept and he told me that if he knew me he would do that, but he doesn't know me, so he wouldn't even consider it....

Ok - that's just twilight zone. He won't take a Visa card number and mail you a hose??
 
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