WillyBWright
Fleet Admiral
- Joined
- Dec 29, 2003
- Messages
- 8,200
Re: To sue or not to sue!
Just so we're all on the same page, we need some very specific information. Right now I'm not sure any two of us are even reading from the same book.<br /><br />Now we know you have a 225 Ocean Pro. That should've been in your very first post. We know that you took it to mechanic #1 to have the carbs looked at, but why? What specifically were your symptoms? What specifically did he do? Did you specifically say "check the carbs" or did you tell him what the problem was? Personally I find it very hard to believe that a crank bearing would fail from running lean. A piston should've stuck long before any crank bearing gave out. We're all trying to figure this out on very limited information.<br /><br />How could a hose to a carb restrict when the fuel pump is making pressure inside of it? I could see a hose collapsing on the vacuum side of the pump, but it makes no sense for that to happen on the pressure side of it. A carb will not cause vacuum on a fuel hose. We need a lot more information so we can give you informed advice. I hear your frustration with mechanic #1, but exactly what did you ask him to do with your motor and did he do that?<br /><br />One of the biggest problems I have with new service writers is that the inexperienced ones will write something like "general checkover" or "won't start". Those don't tell me a dang thing! Exactly what do you want checked? Do you want me to see if the paint looks good or do you want me to completely disassemble it and check every single part for wear? Does the motor make any sound when you turn the key, or does it crankity crankity crank but will not run? It is the service writer's job to get specific information from the customer, and it it the customer's job to provide it. But prediagnosing problems is not going to get the problem fixed in most situations. We need to know what is happening or not happening.<br /><br />Something that happens a lot is for customers to make their own diagnosis and get very specific about exactly what they want done. "Go over my carburetors." Fine, I'll do that. But if your motor is bogging on acceleration, rebuilding the carbs isn't going to do you a bit of good if one of the sparkplugs isn't firing. That's when i have the service manager call the customer and ask him "Do you want me to rebuild the carbs, or do you want me to fix the problem?"<br /><br />As far as mechanic #2 bashing mechanic #1, that's the Universal Law of Competition and Survival.
Shop X is bad according to Dealer Y who says Shade Tree Mechanic Z is incompetent. Let us put our heads together and sort things out. There's a lot of good talent around here. Just keep in mind we don't have your broken parts in front of us to look at.<br /><br />So let's start from scratch. Information, information, information! Maybe you can start another thread and JB can lock this one out. Sounds like a good idea to me. Title it "Did my Mechanic Blow Up my Ocean Pro 225?" or something like that. Just a suggestion.
Just so we're all on the same page, we need some very specific information. Right now I'm not sure any two of us are even reading from the same book.<br /><br />Now we know you have a 225 Ocean Pro. That should've been in your very first post. We know that you took it to mechanic #1 to have the carbs looked at, but why? What specifically were your symptoms? What specifically did he do? Did you specifically say "check the carbs" or did you tell him what the problem was? Personally I find it very hard to believe that a crank bearing would fail from running lean. A piston should've stuck long before any crank bearing gave out. We're all trying to figure this out on very limited information.<br /><br />How could a hose to a carb restrict when the fuel pump is making pressure inside of it? I could see a hose collapsing on the vacuum side of the pump, but it makes no sense for that to happen on the pressure side of it. A carb will not cause vacuum on a fuel hose. We need a lot more information so we can give you informed advice. I hear your frustration with mechanic #1, but exactly what did you ask him to do with your motor and did he do that?<br /><br />One of the biggest problems I have with new service writers is that the inexperienced ones will write something like "general checkover" or "won't start". Those don't tell me a dang thing! Exactly what do you want checked? Do you want me to see if the paint looks good or do you want me to completely disassemble it and check every single part for wear? Does the motor make any sound when you turn the key, or does it crankity crankity crank but will not run? It is the service writer's job to get specific information from the customer, and it it the customer's job to provide it. But prediagnosing problems is not going to get the problem fixed in most situations. We need to know what is happening or not happening.<br /><br />Something that happens a lot is for customers to make their own diagnosis and get very specific about exactly what they want done. "Go over my carburetors." Fine, I'll do that. But if your motor is bogging on acceleration, rebuilding the carbs isn't going to do you a bit of good if one of the sparkplugs isn't firing. That's when i have the service manager call the customer and ask him "Do you want me to rebuild the carbs, or do you want me to fix the problem?"<br /><br />As far as mechanic #2 bashing mechanic #1, that's the Universal Law of Competition and Survival.
Shop X is bad according to Dealer Y who says Shade Tree Mechanic Z is incompetent. Let us put our heads together and sort things out. There's a lot of good talent around here. Just keep in mind we don't have your broken parts in front of us to look at.<br /><br />So let's start from scratch. Information, information, information! Maybe you can start another thread and JB can lock this one out. Sounds like a good idea to me. Title it "Did my Mechanic Blow Up my Ocean Pro 225?" or something like that. Just a suggestion.
