New Volvo Question

[kkr26]

Re: New Volvo Question

I hope I can still get the warranty on the drive and motor, I am also going to call reinell and make sure I have their warranty also. Thanks again for the help.

 

[Don S]

Re: New Volvo Question

You won't have any problem getting it registered and your warranty started. You can get any VP dealer to register it for you, it doesn't have to be the selling dealer. But it would be a good idea to contact Volvo first and alert them to the problem.

 

[kkr26]

Re: New Volvo Question

Well called the dealer, he said he registered online. I sent Volvo an email to confirm if they got it or not. According to your check it is not on there. I wonder how long it takes to register. I could not find a number for VP on the internet.

 

[Don S]

Re: New Volvo Question

Like I said earlier, you should have a whole book on warranty information, it comes with the owners manual and registration cards.

 

[Don S]

Re: New Volvo Question

It's possible that they typed in the wrong serial number, if you post your name I can look for it that way. If you don't want to post it, just send it to me in a PM (private message).

 

[kkr26]

Re: New Volvo Question

I got the warranty book and stuff I guess I will look through it again. Im sure I will get this worked out, It is nagging at me.

 

[Don S]

Re: New Volvo Question

Got your PM, will look it up and see what I can find.

 

[Don S]

Re: New Volvo Question

You have a PM.

 

[kkr26]

Re: New Volvo Question

So if I cannot get th dealer to take care of the warranty any dealer can do it? I hope it dosent come to that.

 

[Don S]

Re: New Volvo Question

Absolutely. But I would sure contact VP first, they may not require a dealer to do it at all. All you would have to do is mail or fax some information and it could be done. Then you have your card for any dealer you take it to.

 

[kkr26]

Re: New Volvo Question

I will wait to see what tht dealer in Vegas says about it.

 

[Don S]

Re: New Volvo Question

So, what's the deal? It's still not registered and it's Tuesday. It's a 5 minute job.

 

[kkr26]

Re: New Volvo Question

Not sure if he is full of it or what. I called reinell and was told as long as I have all paperwork there would be no problem. When I get the new carb I will see if the local dealer can register for me. If not I will just mail in the card. I also sent VP an email and have not heard back. Do you have a number for VP so I can call them directly.

 

[Don S]

Re: New Volvo Question

Here is some info from the Warranty info.
Just a copy and paste, but the info is there. PLEASE CALL THEM.
Your matter hasn't been resolved in a reasonable amount of time.

If You Have a Problem
Your satisfaction with our products and dealer services is vital. Volvo Penta takes pride in
producing durable, reliable products, and our efforts are supported by a strong dealer
network. If you have questions about service or your product's performance, your Volvo
Penta dealer will be happy to answer them. There may be times, though, that, in spite of the
best intentions, differences develop between a boat owner and a dealer. If this happens to
you, Volvo Penta and your dealer will work together to pursue a reasonable resolution.

If you experience a problem with your Volvo Penta product:
Maintain a written record of events (the problem, related conversations/with whom, important
dates, etc.), as well as any supporting documents (invoices, work orders, etc.). Then, take the
following steps:
1. Discuss the matter with the appropriate department manager at the dealership (e.g.,
Service Manager, Parts Manager, etc.). Explain exactly what caused the problem and ask
what action will be taken.
If the matter remains unresolved after a reasonable amount of time:
2. Discuss the matter with the Dealer Principal (usually the owner or co-owner of the
dealership). Explain what occurred in step 1.
If the matter is not resolved within a reasonable amount of time:
3. Contact the Consumer Affairs Department at:
Volvo Penta of the Americas, Inc. Volvo Penta Canada
1300 Volvo Penta Drive 7972 Enterprise Street
Chesapeake, VA 23320 Burnaby, BC V5A 1V7
(757) 436-5100 (604) 872-7511
(757) 436-5150 FAX (604) 872-4606 FAX
Please be prepared to provide the following information:
? Your name, address, and daytime telephone number.
? The Volvo Penta product model and serial number for each major component in the
power package (engine, transom shield, drive, or transmission). Check your operator?s
manual for the serial number plate location.
? Date of purchase.
? Current engine operating hours.
? Selling and/or Servicing Dealer?s name.
? Description of the problem.

 

[kkr26]

Re: New Volvo Question

Thanks for the information, I will call VP and let them know, im not sure if the dealer thinks the warranty went through or what the deal it. I just want to see that I am covered. This is all new to me, never had a new boat before.

 

[kkr26]

Re: New Volvo Question

Oh and disregard the PM I will get it taken care of. Thanks again for your help.

 

[kkr26]

Re: New Volvo Question

Ok I talked to volvo about the issue. They told me there was nothing on there system for that number other than it was sold to the builder Kal Kustom. I called the orgional dealer and explaned the situation. He said he would enter the informaiton on the website again. Could you run that number again tonight. Thanks

 

[Don S]

Re: New Volvo Question

I'll check it again later, I just did and it's still not registered.

4012202735

Just putting the SN down here where it's easier to find.

 

[kkr26]

Re: New Volvo Question

He said he would do it in an hour or two, that was about 2:30 pm around there

 

[Don S]

Re: New Volvo Question

Where is "around here"

Wahington CO Utah