Need to vent....

[nola mike]

It's a $23 carbon canister and $60 pump.

Look on rockauto.

Not sure which canister you're looking at, but the below is the part needed. Also that is the leak detection pump that you posted, which is a different animal. Interestingly, VW just came out with a fix. It's a new pump, so apparently it isn't integral with the tank. But like I said, it's a shadow part and doesn't show up on any parts diagrams that I see (part 5Q0-201-029). However, the letters outlining the repair aren't even going out until 8/30, so I'm still going to need to fix it myself. I'm wondering what the system will do if I just empty the gas out of the canister and clear the lines and valves.

My guess is he doesn't want a DIY, although that looks like the solution. You can get granulated charcoal at the local pet store. The big shots in Germany won't care
Might even authorize it.

No I have no desire to diy something that VW should be doing for free. It's boat fixing season (just fixed a fuel leak today), and the truck also has a fuel leak that has needed fixing for a while.

 

[1985 Century Mustang]

IMO Most dealership service are a bunch of crooked lying A-Holes. They prey on women and the elderly. I hope you get it fixed. Good luck.

 

[Lou C]

This is one big reason I kept my simple old boat with the points distributor and 4 bbl carb…no EPA approved nonsense no electronic mystery boxes no CANBUS wiring no evaporative emissions to clog up. Elegantly simple the only requirement is that the owner has auto shop 101 skills circa 1970. If only I could have vehicles like that!

 

[Scott Danforth]

 

[garbageguy]

...They prey on women and the elderly...

That's for sure. Following this line of thought, the formerly-good local HVAC company I've worked with for years added plumbing and electrical to their services - they ended-up scaring the Admiral (on many things I know are incorrect) into having a GFCI outlet replaced for about 285 labor and 200 parts. 2 business days have gone by and I still haven't contacted them, concerned I'll say something I shouldn't (to the nice receptionist). I think I should give them a chance to make this better, before contacting the BBB

 

[flashback]

That's for sure. Following this line of thought, the formerly-good local HVAC company I've worked with for years added plumbing and electrical to their services - they ended-up scaring the Admiral (on many things I know are incorrect) into having a GFCI outlet replaced for about 285 labor and 200 parts. 2 business days have gone by and I still haven't contacted them, concerned I'll say something I shouldn't (to the nice receptionist). I think I should give them a chance to make this better, before contacting the BBB

Didn't happen to come back as HEP did they. I contacted a hep company for a heat pump replacement. The bid was astronomical. I told him go find a bank to rob . He called me back 2 days later and asked me what I thought was a fair price. I won't even tell you what I told him.
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[garbageguy]

Didn't happen to come back as HEP did they. I contacted a hep company for a heat pump replacement. The bid was astronomical. I told him go find a bank to rob . He called me back 2 days later and asked me what I thought was a fair price. I won't even tell you what I told him.
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I don't think so, thanks for the heads-up on that. But something has changed - maybe I need to drive over there (unannounced)

 

[FLATHEAD]

That's for sure. Following this line of thought, the formerly-good local HVAC company I've worked with for years added plumbing and electrical to their services - they ended-up scaring the Admiral (on many things I know are incorrect) into having a GFCI outlet replaced for about 285 labor and 200 parts. 2 business days have gone by and I still haven't contacted them, concerned I'll say something I shouldn't (to the nice receptionist). I think I should give them a chance to make this better, before contacting the BBB

I would want a very detailed proposal from them, not just chicken scratch on a yellow carbon. I would love to see it.

 

[nola mike]

View attachment 399495

Yup, that's the part. The new one has an "a" suffix. I challenge you to find a parts diagram showing it though. The Internets had told me that this was integrated into the fuel tank in 2017+, but if this is the fix then apparently that isn't the case. So I guess good news there. I may see if the stealership will replace it now, or check with the other local one.

 

[jimmbo]

They known and referred to as Stealerships for Good Reason, but then again, they aren't an worse than Every other Business, few Exceptions

 

[briangcc]

It's all dealerships unfortunately.

GM: Your brake squealers are working just as they're supposed to.
Me: With my foot OFF the brakes? That's not how they're supposed to work bud.


Toyota: Your radio is fixed
Me: You installed the WRONG one. I brought in a mid-grade radio and you gave me the base model. No apps, no Nav, no backup camera, and didn't hook up the bluetooth mic
Toyota; We have your Nav chip here, swing by and we'll install it.
Day later....Oops, Toyota mismarked the box, we'll order you a new one.
Me: But YOU installed it in the first place.
Toyota: crickets.
They never, ever owned the fact that they released the vehicle to me with the incorrect parts they installed...and didn't finish hooking up.

And this particular Toyota dealership is horrible. They left off the rear caliper bolts on a Tundra I just took delivery on. Also told me my seat squeaking was normal as his Corvette did the same. And finally, took a different Tundra in on limp mode, had a factory recall service scheduled for next day, told them that the recall was due to the engine going into limp mode on cold weather days which it was, was told "Nope, not the problem"....3hrs later...well damn, it was the recall that fixed it.

These days, kids have no experience working in the shop and if it isn't in the book, they don't know how to fix it.

 

[racerone]

Local garage is swamped with customers / work.-----Not sure what I will do when they retire / sell the shop.

 

[nola mike]

It's all dealerships unfortunately.

GM: Your brake squealers are working just as they're supposed to.
Me: With my foot OFF the brakes? That's not how they're supposed to work bud.


Toyota: Your radio is fixed
Me: You installed the WRONG one. I brought in a mid-grade radio and you gave me the base model. No apps, no Nav, no backup camera, and didn't hook up the bluetooth mic
Toyota; We have your Nav chip here, swing by and we'll install it.
Day later....Oops, Toyota mismarked the box, we'll order you a new one.
Me: But YOU installed it in the first place.
Toyota: crickets.
They never, ever owned the fact that they released the vehicle to me with the incorrect parts they installed...and didn't finish hooking up.

And this particular Toyota dealership is horrible. They left off the rear caliper bolts on a Tundra I just took delivery on. Also told me my seat squeaking was normal as his Corvette did the same. And finally, took a different Tundra in on limp mode, had a factory recall service scheduled for next day, told them that the recall was due to the engine going into limp mode on cold weather days which it was, was told "Nope, not the problem"....3hrs later...well damn, it was the recall that fixed it.

These days, kids have no experience working in the shop and if it isn't in the book, they don't know how to fix it.

I actually think a big problem is that they're not into car repair, they're into sales. I'm always talking to a "service manager" instead of the actual tech working on the car. If I'm talking to whoever's working on the car I can at least ask follow up questions. I truly don't understand why ANYONE would have their car repaired at a dealer. Even if I was OK paying much more, the business model is predatory. We've got some good indie shops near me. They're expensive too, but at least they're only passively trying to screw you.

 

[FLATHEAD]

I actually think a big problem is that they're not into car repair, they're into sales. I'm always talking to a "service manager" instead of the actual tech working on the car. If I'm talking to whoever's working on the car I can at least ask follow up questions. I truly don't understand why ANYONE would have their car repaired at a dealer. Even if I was OK paying much more, the business model is predatory. We've got some good indie shops near me. They're expensive too, but at least they're only passively trying to screw you.

Pretty fortunate in my neck of the woods. Have a couple really good independent shops in the area.
Worst I had at a dealership was with my truck when it was new. Took advantage of the free oil change. Next day walking out of the shop after work I noticed oil on the ground under my truck. They put the filter on so tight they opened the crimp on the filter.

 

[1985 Century Mustang]

They known and referred to as Stealerships for Good Reason, but then again, they aren't an worse than Every other Business, few Exceptions

Lmao @ Stealerships, that's a good one.

 

[briangcc]

I truly don't understand why ANYONE would have their car repaired at a dealer.

Keyword here is warranty.

Both my vehicles are still under a factory warranty and will have an extended warranty shortly. This is due to all the tree hugging, gas sipping, computer crapola/bloatware they load on these vehicles today. Alot of that can't be fixed economically out of pocket at independent shops.

Back in the dark ages, pre-computer controlled engine management, you could do repairs just about anywhere.

 

[BWR1953]

Keyword here is warranty.

Both my vehicles are still under a factory warranty and will have an extended warranty shortly. This is due to all the tree hugging, gas sipping, computer crapola/bloatware they load on these vehicles today. Alot of that can't be fixed economically out of pocket at independent shops.

Back in the dark ages, pre-computer controlled engine management, you could do repairs just about anywhere.

^^This.^^

I'm 71 and my days of wrenching on cars is long gone. I've had warranties on my cars for years now and will never have another vehicle without one.

Dealerships? Depends on yours and what's available in your area. The dealership where I bought my car gave exemplary service. Their only limitations are that they're 75 miles from home and are currently undergoing a huge build-out renovation expansion. So, I'm switching my service needs to a closer dealer which is only 35 miles away.

 

[aspeck]

Keyword here is warranty.

Both my vehicles are still under a factory warranty and will have an extended warranty shortly. This is due to all the tree hugging, gas sipping, computer crapola/bloatware they load on these vehicles today. Alot of that can't be fixed economically out of pocket at independent shops.

Back in the dark ages, pre-computer controlled engine management, you could do repairs just about anywhere.

After 40plus years in the new car business, my family sold our dealership at a very fortunate time. 2 of our franchises were shut down (Oldsmobile and Pontiac) within about 6 or 7 years of selling, leaving only GMC.

That said, I don't work on my own vehicles anymore. It is too much of a pain and they are too complicated for me anymore. Fortunately I have several old friends from the dealership days who still wrench and they get all my easy stuff (and they treat me great). Some of the electronics they can handle, but if it is anything complicated, I am careful which dealership I visit. There is one in our hometown that I wouldn't tell my enemy to visit. They are horrendous and sound like the OP's dealership. Unfortunately there are bad ones that ruin it for everyone.

And the prices of labor these days are hard to handle. When we sold our dealership the other dealerships in the area were glad because the warranty labor rate was an average of the area labor rates. All the others were charging $55-$75 per hour and we were charging $21. Warranty work was great because we got more for that than we did from the customers. Really good customers would get charged $16-$18 per hour. (Yes, this was late 80's and early 90's).

All that to say there is a time and a place for a dealership ... if they are caring and not just about selling. But understand when you buy a vehicle there is more to consider than price. How is the dealership's service department and how far away from you are they located. Develop a relationship with the service department, not just the salesman. The service department will be more important in the long run.

 

[jimmbo]

Labour is Cheap compared to the Cost of Management

 

[nola mike]

So go to pick up the car today. They again tell me the symptoms don't match up. I ask if they tried to put gas in like I asked. No. Start to drive home with 15 miles left in the tank. Pull over and try to put gas in. This is . 15 gallons later. I can't even.
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