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- May 29, 2003
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As an airport skycap checked through a customer at curbside, he accidentally knocked over the man's luggage. He quickly collected the fallen bags and apologized for the mishap. Unappeased, the traveler burst into an angry tirade, raging and swearing at the skycap for his clumsiness. Throughout the traveler's rant, the baggage handler simply apologized and smiled. The angry man continued to berate the skycap, until he finally headed off to catch his plane. Even then the baggage handler remained calm and passively smiled.
The next customer in line witnessed the incident and marveled at the skycap's professionalism and control. "I have never seen such restraint and humility," he said. "How do you keep your cool when somebody is attacking you so viciously?"
"It's easy," the skycap answered. "He's going to Denver, but his bags are going to Detroit."
The next customer in line witnessed the incident and marveled at the skycap's professionalism and control. "I have never seen such restraint and humility," he said. "How do you keep your cool when somebody is attacking you so viciously?"
"It's easy," the skycap answered. "He's going to Denver, but his bags are going to Detroit."