66Holiday924
Chief Petty Officer
- Joined
- Aug 21, 2017
- Messages
- 578
dont you love how much stuff is sold without directions? or even guidance?
Yeah, I called them and talked to them about it. I explained it to them, had them check the straps they sold me on their website to see that it doesn't explain about the orientation on the product page, then I directed them to the video I watched (on a different part of their site) where it is explained by one of their techs that the orientation matters, and then I explained that it did make the difference when I flipped mine.
They told me I was wrong! :grumpy: They said they don't know why their tech in the video says it matters, because it doesn't. I told them "I am physically holding one and it does make a difference". They still told me I was wrong, but said they haven't physically checked it with the parts for themselves, but however, are going to replace my hardware free of charge...
eace:wow... awful gutsy to doubt everybody when you haven't physically checked it for yourself. They did say the parts were all the way out in the warehouse... which has to involve minutes (maybe tens of minutes) of walking to go look... :facepalm: