Relief from Yamaha for Engine Failure

[vinney]

Re: Relief from Yamaha for Engine Failure

There must be some dealers that cant do there job. I have never herd so many stories I think they are just stories. We are on the coast alot of boats. There are 5 Yamaha dealers and I know everyone is a good dealer and can get the job done. We all work together. I have found that a man who owns a pair of 225 vrs. a 70 hp. Their a different customers. I deal with mostly self employed men who work very hard at there business and let us to our business. Maybe its a money thing. Most of my customer base can own anything they want. Maybe a guy with a 70 hp is alittle tight and has to watch every cent. I can honestly say most of my customers never and I mean never ask how much it cost. They say when is it going to ready. They fish as hard as they work.

 

[Forktail]

Re: Relief from Yamaha for Engine Failure

"There must be some dealers that cant do there job."<br /><br />Are you serious? <br /><br />"I can honestly say most of my customers never and I mean never ask how much it cost."<br /><br />Wow! That's quite a $clientele$ you've got there vinney.

 

[vinney]

Re: Relief from Yamaha for Engine Failure

forktail a bet a million dollars you own a c model 70 hp yamaha. c70. what the answer you dont know. Say it I dont know I am book smart with no real world experience. I like you guys you do all the talking at a party. Im the guy who make it run. You can take the credit I will take the cash. Books are great I would rather have my head over an engine.

 

[Capt Ken]

Re: Relief from Yamaha for Engine Failure

I've really taken a like'n to you Vinney!!! Some of these guys probably still believe in the toothfairy. They don't realize that there is a shortage of qualified marine mechanics in this here world and the good ones don't take wimpy boat owners but once. You want to cry over the cost, then take it somewhere else cause theres a line behind you and you're holding it up. The best that Zackdog may get is a reman engine from Yamaha but it will have to be installed by a Dealer at Zachdog's expense. Now if Zachdog pisses off the dealer first, he may not get the engine finished untill that hot place freezes over. If you don't think dealers talk to each other about their problem customers, think again. Usually the first clue to me is when they come in and say that the dealer across town refered them to me. Of course I do the same to them, he he!! I think that's what is called blacklisting.

 

[Forktail]

Re: Relief from Yamaha for Engine Failure

Well, you've got one thing right Capt Ken....there is a shortage of qualified marine mechanics.<br /><br />Zachdog can pick any authorized Yamaha dealer he wants to fix his powerhead. He doesn't have to wait in line or take the $$ in the shorts. And if a dealer refuses to provide timely warranty work that dealer takes a chance of getting reprimand from the factory.<br /><br />My dealer knows what I expect when he sees me. He tries very hard to meet my expectations and he usually does. When he doesn't, he knows what happens. That is why we get along so well. That is why I continue to support his business. That is why he pulls no punches. I like being a respected customer who is dealt with fairly. These dealers with a holier than thou attitude thinking they are above the customer and rule the world usually get what they deserve....having to deal with pissy customers.

 

[vinney]

Re: Relief from Yamaha for Engine Failure

There is this great Philosoper that once said. Dumb looks are still free. thats perfect.

 

[vinney]

Re: Relief from Yamaha for Engine Failure

The best dealers in town make the most money and charge the highest labor rate. Im sorry if you cant afford the best service thats not my problem. I dont want to work for people who have no money I want to work for success business men who know what they want and can afford there toys. In my business we call them c temperments cautious facts, figures, data, pens in pocket they have read there aftermarket service manual cover to cover there the guy who does all the talking at a party and does all the talking on the dock the know it alls. The facts are they dont know. I will pass on the customer. There cautious run into there job there they dont make alot of money and they ruin everyone life who works for them. They will wear you out over a nickel. pass

 

[BigFellaQld]

Re: Relief from Yamaha for Engine Failure

Forktail, Wake up to yourself. You are actively campaigning for people to bypass the dealer, and deal direct with the manufacturers. Yamaha and the other manufacturers maintain a dealer network to stop exactly this kind of thing. Surely you dont think it appropriate that the dealer spends his time and recources stocking and promoting the product, sending his mechanics to service courses,stocking spare parts, buying special service tools, etc, then the customer tries to deal direct. I do not sell Yamaha, I sell Tohatsu and Honda, and having clients contact them direct, as has happened from time to time has NOT ONCE made any difference on a decision I made, at dealer level. We have, however, helped out several guys, that we felt should have been covered, even though their warranty was up. I agree totally with Vinney and CaptKen on this, and would not want anyone who carries on like you do,crying foul, and carrying on as a client. If anyone thinks they will keep in good grace with their dealer by going direct to the manufacturer, they have got rocks in their head<br /><br />Regards Paul

 

[vinney]

Re: Relief from Yamaha for Engine Failure

Amen brother. If some of there guys doing all the complaining owned there own business. I now one thing they would be shanking a can on a corner for there next meal. They have no idea what involved in making that outboard run well. I always say I dont want a thank you just pay your bill.

 

[plywoody]

Re: Relief from Yamaha for Engine Failure

You guys are unbelieveable. I would never put up with a shop that seemed to display your arrogance to the customer.<br />And if that is indicative of Yamaha dealerships, I would sure as hell purchase something different.<br /><br />And I would let Yamaha know that, and that I would tell everyone I know the same thing.<br /><br />I know there are lots of bogus claims for warranty out there, and there are no doubt people that want to hold a dealer and a manufacturer liable for a user mistake. But things do legitmately go wrong, and I want a dealer on my side--and not arrogantly suggesting if I don't fall in line, I will be put on some sort of blacklist.<br /><br />Amazing.

 

[Capt Ken]

Re: Relief from Yamaha for Engine Failure

I wouldn't call it arrogance, I would call it business sense. Without it, you don't last long in this business. So far I've been able to stay in business for 21 years in the same place and rarely have boats sitting in my yard with unpaid bills. Yes Yamaha like other engine builders is concerned with customer service, but they are more concerned with sales. They realize that that all customers cannot be made happy and not all dealers are perfect. Warranty is a touchy subject with dealers. Most dealers will lose money with warranty jobs and consider it the evil part of the dealership. Anytime a boat leaves one dealership and goes to another, the second dealership is usually cautious until they find out the cause of the disagreement. Some newer dealers will take a problem customer just to say they took a customer away from the first dealer. That is usually short lived because the customer will usually leave them for another dealer and will talk bad about them also. Arrogance, no, just tired of customers trying to tell me how to run my business. Cheaper price, yes you can find cheaper repairs elsewhere. There's always new guys trying to break into the business. They will cut prices to get your business and later when they realize they aren't making any money and owe every partshouse in town, they go back to the marina they came from. Then when that repair you got so cheaply goes sour, they are no longer around to complain to. Then you're back at our shops paying twice for the same repair. I'll even advise you how to repair your own boat. But don't buy your parts down at the discount house and ask me how to install them. That really urks me.

 

[Forktail]

Re: Relief from Yamaha for Engine Failure

Somewhere you dealers have gotten off on this self-righteous act. Must be a guilty conscious or something? If you've got the world by the ars why so much concern? <br /><br />"You are actively campaigning for people to bypass the dealer"<br /><br />No. Take your blinders off. Here are my previous comments:<br /><br />"Yes vinney going through a good reputable dealer first is good advice."<br /><br />"That is why I continue to support his [dealer's] business."<br /><br />"Vinegar won't get you anywhere."<br /><br />My comment about skipping the dealer and getting right to Yamaha was in reference to Zagdog's out of warranty adjustment that factory Yamaha may authorize, the fact that Zagdog said the dealer "guessed" at the reason for failure (overheating caused by lack of oil), and the fact the dealer suggested not pursuing this becasue the engine is just out of warranty (even though Zagdog believes there is a defect).<br /><br />These are all good reasons to drop that dealer like a bad girlfriend and give Yamaha a call for help. Besides, the warranty that customers purchase with their outboard says that Yamaha, not the dealer, has final approval on warranty claims. This is especially true in the case of out-of-warranty adjustments. The warranty also says that if the customer is not happy with a dealer to contact them directly. I know you don't like the rules, but that's how they work.<br /><br />"The best dealers in town make the most money and charge the highest labor rate."<br /><br />Sorry vinney. The best dealers are fair and straight with their customers. The best dealers listen to their customers and provide the best service to those customers. They seem to be doing just fine. Those of us that own charter businesses laugh at the big charges from the know-it-all dealers. They have a clientele, but it's not us. They think they have the best service but they don't....they lose business every day. They get all the customers that don't know any better. They get the pissy guys. We can't afford some lazy cheapskate dealer who only cares about $$. See, we're in business too. And that means watching expenses, being supported by your dealer when it's time to call the factory, and not worrying about who's in line behind you.<br /><br />"They have no idea what involved in making that outboard run well."<br /><br />A good dealer should never underestimate the knowledge of his customer vinney. A "dumb look" from a dealer is twice as priceless as one from a customer.<br /><br />"Most dealers will lose money with warranty jobs and consider it the evil part of the dealership."<br /><br />Customer warranties are part of the service you are required to do as a Yamaha dealership. And you're required to do it right and fair abiding by the customer's warranty rights. If you can't poop, get off the pot.<br /><br />After seeing the attitude of dealers here, I am thankful for my dealer and I will tell him that again when I see him. He's saved me before by working with me and the factory. And for that I'm probably a life-long customer who will continue to spend lots of $dough$ at his dealership.<br /><br />You're right plywoody....Amazing. But I will also add pathetic.

 

[JB]

Re: Relief from Yamaha for Engine Failure

GOOD GRIEF!!! <br /><br />Ego vs. Ego vs. Ego.<br /><br />End of war.