Order not complete, but anyway the money was cashed on my credit card

[RenzoHodw]

Hi, I have a problem, I'm from Colombia, I tried to place an order, but then the billing address message doesn't match, the problem is that even the money was cashed in my credit card, What I need to do to fix this issue and the order would sent?

 

[GA_Boater]

Sorry for the problem with your order, RenzoHodw.

I'm going to pass this over to the store side of iboats and someone should contact you. It may not be until tomorrow, Monday, since this is a holiday weekend.

What you can do is send a message using this Contact Us link to the store.

Once again, we're sorry your order didn't go smoothly.

 

[RenzoHodw]

Sorry for the problem with your order, RenzoHodw.

I'm going to pass this over to the store side of iboats and someone should contact you. It may not be until tomorrow, Monday, since this is a holiday weekend.

What you can do is send a message using this Contact Us link to the store.

Once again, we're sorry your order didn't go smoothly.

Already I sent a contact message, but anyway I did this thread to have an alternative contact way.
Usually what is the store proceed in cases like this?

 

[GA_Boater]

I don't know. The store and forum are separate websites, but I did notify the store administration. They will contact you to find out what happened.

 

[RenzoHodw]

I don't know. The store and forum are separate websites, but I did notify the store administration. They will contact you to find out what happened.

Ok, thanks for take the moment to answer

 

[BradC-iboats]

Hi RenzoHodw - Thank you for contacting us regarding the problem you had processing an order. An iboats customer service agent will be in contact with you shortly.