Re: HONDA NIGHTMARE RESOLUTION!
maj bach<br /> while I am quite sure you had a successful computer business would you warrenty a new hard CD drive if 2 weeks after the installation the customers kids broke the tray while playing? nope, just as Honda wont warrenty things offhand. I am not laying blame at rockhopper, after he noticed a failure he took it to an authorized repair facility where he assumed a competent tech would inspect it.<br /> as to your mistakes question, yes I make a few here and there but its rare, I try to be very careful and thourough in my diagnosis. mostly cause if I am wrong I own the part that the marina ordered.with the average v6 stator about 500 and drivers and ECM's over 12oo and even lowly high pressure pumps over 700 and O2 sensors at 370 I make sure of what I do before I do it. I have 2 bro inlaws that do the computer gig, one is very good and the VP of ferradane software's west coast division and the opther isnt worth the phone call. both stay busy.<br /> but no I dont have a big ego. I just try to insure what I do is correct but warrenty is warrenty and insurance is insurance, the two dont overlap. years back I worked at a chebby dealer, a truck under warrenty came in. engine locked up cylinders full of water and sand in the aircleaner, subsequent disscussions with the customer found he had been river dogging on the brazos and injested water down the air cleaner, chevrolet declined the warrenty and the man was all kinds of mad but it was not a warrenty issue.<br /> while its my duty to make a correct diagnosis its a customer duty to tell me the truth,whole truth and nothing but the truth. if ya forgot to add oil tell me, if ya got in the mud and toasted the motor tell me, cause I will find out what caused it at teardown. you can lie to your wife and attorney and even your preacher but a competent tech will normally find the cause of the failure.<br /> usually when we get a popped power head or a trashed gearcase we will do a careful anaylisis at teardown. looking for oil in the carbs if applicable, signs of overheat, fuel restrictions and what not. when I do call the factory with a warrenty claim it never gets denied that way.<br /> same as commercial use motors registered as pleasure. if they bring it in with net reels and pot pullers and its registered as pleasure I will notify the factory of the status of the motor and allow them to decide. keeps me from looking stupid or even worse if a factory rep suddenly shows up, which they are prone to do.<br />I work for the occasional dealer that cant get anywarrenty stuff autherized cause they have been busted a few times cheating the system. now he pays for the stuff and once the item is returned and inspected if yamaha deems it a warrentable issue they credit his parts account.<br /> I have done this work for almost 30 years. in that time I have seen about every scam you can name. I have had motors come back with coils melted into the head and told it never overheated, I have drained carbs with NO oil in them but oil in the gas tank and told it was never run out of oil and all the rod bearings are blue. stuff like that is just not warrenty.<br /> the worst are the ones that after a 2 hours session with a highlighter and the owners manual along with a sea trail they call back 2 days later with a question that was higlighted in the manual.<br /> but I do agree that the dealership involved should have done a bit more for diagnostics if the story is true.<br /> so dont bust my chops to hard
I just try to find if its a warrenty claim or an insurance claim.<br /> as far as my advice you can take it or leave it but if you look it up in your service manual you will usually find I am right.
<br />have a nice day now ya heah
