Best Buy Extended Warranty

[xxxflhrci]

Re: Best Buy Extended Warranty

For those that don't know, if you purchase electronics with your Visa, your warranty is automatically doubled for free:


http://www.creditcards.com/credit-card-news/card-member-benefits-visa-warranty-manager-1268.php

 

[jojo1]

Re: Best Buy Extended Warranty

Just curious, where online did you find that information?

one site i found is www.agoraquest.com they want you to pay 12.00 to become a premium member but i found i was able to get the information without it just by looking through many pages of the forum.
the other one is www.techlore.com and one more www.greginthedesert.net actually had pictures of step by step replacing the thermal fuse.

 

[Pony]

Re: Best Buy Extended Warranty

I have posted on this site many times giving consumer electronics advice, and I cannot stay out of this thread even though I really really really want to.

A) Why you would think the plan starts after the manufacture's warranty is beyond me.....that is your misunderstanding and not the store's problem.

B) Do you guys have ANY clue how often problems arise with TVs 3-4 yrs down the road. No you don't. I however do. In the last month alone I have seen 4 old style projection style TVs get returned UNDER THE SERVICE PLAN and the customer received a 52" 1080p LCD to replace it. BECAUSE THEY HAD THE PLAN. This happens at least once week where a customer receives a new TV where without the plan they would be shelling out cash for a new one.

C) I personally have had to have a Sony LCD panel replaced after manufacture warranty. Without the plan I would have been on my own and had to buy a new TV just 2 yrs after buying it.

D) In the end its up to each person to make their own choice on a service plan. Its like insurance. I have thrown away thousands over the last year and haven't gone to the doctor once....but if I have to its there. Its the same principal with the service plan (thats what it is by the way, not a warranty!) You might never have an issue with your TV over the coarse of 4 yrs, but if you do.....and its outside the manufacture's warranty, the plan is a godsend.

 

[Pony]

Re: Best Buy Extended Warranty

Best Buy should cover your tv...That"s BS...They know you have a factory warranty...I would get in there face about it...

No they shouldn't. He bought it 4 years ago.....THE MANUFACTURE'S warranty expired 3 years ago.

Its bad luck, but seriously if the TV had problems 2 months ago and BB covered it the original poster would be singing a different tune. Like I said its just unlucky that the problem arose after the plan expired.

I hate customers like you who's immediate response is to get in their face........especially when the facts show the store isn't at fault.

Plus they give you a brochure and your receipt when you leave......you can always look at it and see when the plan took effect and when it ends. They aren't pulling a fast one by saying that your plan is over.

 

[Pony]

Re: Best Buy Extended Warranty

I know I shouldn't say this because the company is headquartered here in the Twin Cities, but most of my friends and I agree their company name should really be Worst Buy.

Some of the best deals I've gotten on popular TVs, like our Sony 40" LCD, have been at, of all places, Sears. I took an ad from Best Buy to Sears and they beat their price by 10%.

And if you took the Sears ad into BBY they would have done the same. I gaurantee it.

 

[NO WHINERS]

Re: Best Buy Extended Warranty

Sorry Pony...I used to sell extended service contracts for GE and we always started them after the first year expired...

 

[BassnTruck]

Re: Best Buy Extended Warranty

Pony

I am sorry but BB has brain washed you. I worked for that **** box back in 98 for 7 months. I was always the #1 person in PSPs (service plans for all you) every month. As you know they call them Pure Stinkin Profit. I am sure they still do. BB is a horrid company to work for or buy stuff from. I am sad BB did not go under instead of CC. I do not support any box store. The local electronics stores are usually much better trained and care about the customer. Yes it cost a little more but you are getting customer service and usually a better product. Not the volume junk most of the box stores sell. IDK maybe I am just old fashioned. Plus the mom and pops keep more of your money in your local area.

I am not going to fight you on this as we can see your stance on it.

 

[Pony]

Re: Best Buy Extended Warranty

Pony

I am sorry but BB has brain washed you. I worked for that **** box back in 98 for 7 months. I was always the #1 person in PSPs (service plans for all you) every month. As you know they call them Pure Stinkin Profit. I am sure they still do. BB is a horrid company to work for or buy stuff from. I am sad BB did not go under instead of CC. I do not support any box store. The local electronics stores are usually much better trained and care about the customer. Yes it cost a little more but you are getting customer service and usually a better product. Not the volume junk most of the box stores sell. IDK maybe I am just old fashioned. Plus the mom and pops keep more of your money in your local area.

I am not going to fight you on this as we can see your stance on it.

I respect your opinion, but you worked there 11 years ago. It would take me all day just to explain operating changes that have occurred just since 05'. Do you have any idea how different the company is now?

There are plenty of things that I would never buy a service plan for, and many things that I would not recommend them for that I sell. TVs is not one of those.

I have not been brainwashed. I have actually seen the benefits of these plans personally. I would have had to buy 2 new TVs and a new Ipod just in the last year had I not had plans. Yes Best Buy makes money on them, but they can serve a purpose if you buy them on the right products. Are they right for everything....absolutely not.

BTW PSP does not exist anymore.....just one of those changes that you are unaware of.

 

[jojo1]

Re: Best Buy Extended Warranty

my update to the best buys psp- i contacted the bbb & the corp office and finally today i got a call from best buys where i purchased the t.v. from his info was that he could not do much for me but we compromised for best buys to purchase the parts and me picking them up, which iam fine with that as i already fixed the t.v and this will give me spare parts in my next adventure. they never admitted guilt as far as the protection plan about being insured by two different plans knowing that each time they came out during the first year that they would have billed sony. he told me that the salesman is not responsible to tell me about the plan that you are buying and it is the customers responsibility to ask questions ,i told him why do i have ask questions when you are selling me the policy? he changed his tune real fast!! imagine this:he actually had the gall to offer to sell me a new t.v with employee discount and on sale and i told him absolutely not as i paid over 4000.00 for this t.v. that averaged 1000.00 per yr. usage. i guess since i got something is better than nothing as the old saying goes.

 

[jonesg]

Re: Best Buy Extended Warranty

the thing I find with elecs is you can usually buy better products by the time something needs repairing, for less money than the first one.

My freind paid $8K for a big flat screen, but I think he has rocks for brains.
Can't insure rocks.

 

[Nandy]

Re: Best Buy Extended Warranty

he told me that the salesman is not responsible to tell me about the plan that you are buying and it is the customers responsibility to ask questions

I see, you are still blaming BB for you not asking questions...

 

[Tvmrfixxit]

Re: Best Buy Extended Warranty

bought a 60" sony lcd tv in 2005 and it came with a 1 yr factory warranty and purchased a 4yr warranty from best buy , which means i should have a 5 yr warranty total. called sony about the problems i was having with the tv and told them about the 4 yr psp warranty and they said to contact best buy which i did and they told me that my warranty has expired last month of course . what they are telling me is that their policy started on the day of purchase of the tv . so, what they are telling me i had two insurances on the tv on the first year , one from sony and the other from best buy.WHAT A RIPOFF!! if i would have called best buy in the first year of the policy , you know they would have charged sony and not on their own policy ,beware of best buy's extended warranties.

The company insuring those for Best Buy is NEW, the contracts cover lightning/power surge damage from date of purchase Manuf doesn't! In 10 yrs I have not billed them for it, but they do cover it. ABC warehouse in Michigan has a 5 yr warranty but they don't cover Lightning.