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  1. F

    Questionable Customer Service

    Yes, several emails, customer service now only communicates by email, not phone. I did try to escalate within customer service but the manager of customer service said he was the highest and only point of escalation within iboats. I own a national marketing company where my clients have many...
  2. F

    Questionable Customer Service

    By the way, if I vanish from the thread, it won't mean the issue was resolved, it will be that iboats "canceled" me! However I do hope to be able to report in the future that iboats does the right thing. We will see, stay tuned.
  3. F

    Questionable Customer Service

    The class action suit was more of an attention getter because of my total frustration with iboats, not a reality. The items were 3 Taylor Made fender covers for their largest size Tuff End round fenders. The price is about $150 per cover. I am less interested in a refund but rather that...
  4. F

    Questionable Customer Service

    Any other iboats customers had an issue with an ordered item switched by the warehouse to a different item, and then not allowing a correction/refund because 30 days passed? Should be a class action suit.
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