We drill out the plug and adjust the screw whenever it's required, yes by law this isn't supposed to be done, but it's easy and can make a huge improvement.
New small 4 stroke motors are set as lean as possible when being built, this can result in hard starting and them being very cold blooded, even a poor idle on some.
If you take it back to the dealer they will clean the carb, if this doesn't work they need to replace the carb because they can't legally adjust it, after they put the new carb on it still may not run better, so they'll put on another carb. All this hoping they get a carb set a little richer.
Adjusting the screw is very easy, and was normal prior to 1998 when by law they sealed over the screw with the brass plug.