Volvo penta not honoring warranty

[oceancounty]

Bought boat new in late 2007. Had to have outdive / lower unit repainted after first season due to pitting and corrosion ( told it is not related to grounding). Called dealer beginning of August 2009 because the same pitting condition was occuring. Dealer said that parts were back ordered but claim was submitted. Volvo is now rejecting the claim because it was too close to the expiration date that a claim was being filed. This is absurd!!!!!!
Is this typical Volvo? Is anyone else having problems with corrosion and pitting on new volvo penta outdrive?

 

[Snobike Mike]

Re: Volvo penta not honoring warranty

Sorry to hear about your problems. Please keep us up to date.

Can you provide more details on your outdrive? Duoprop? Salt water use? Correct Anodes for the water you're in?

Volvo does seem to have corrosion issues on their duoprop drives and like Merc with their B3 problems, seem to hide in certain situations. I do find it hard to believe that they can deny based on being too "close" to the expiry though, either you have a warranty or you don't. I would get on top of this right away as you are now past your warranty period.

When I got my new 2008 the dealer had 2 left and one had the starting of corrosion (thanks to iboats for info I learned here on what to look for) and the other not so you know which one I took.

Good luck.

 

[45Auto]

Re: Volvo penta not honoring warranty

Volvo is now rejecting the claim because it was too close to the expiration date that a claim was being filed. This is absurd!!!!!!

It's not absurd, it's illegal if what you claim is true. What's the date on your receipt for the boat, and how long did Volvo give a warranty on their 2007 drives? Current warranty is 2 years according to Volvo at:

http://www.volvo.com.cn/volvopenta/na/en-us/parts_service/warranty/warranty.htm

Warranty Coverage​

[FONT=Arial,Arial][FONT=Arial,Arial]Your Volvo Penta warranty coverage starts on the day you take possession of your new boat, and ends (for leisure use) two years from that date regardless of how or when you use your boat. If your product is not warranty registered at the time of delivery by your selling dealer, you will be asked to present written proof of ownership and/or delivery date to obtain warranty coverage.
[/FONT][/FONT]

If there's not more to the story, you're wasting your time posting on the internet. You need to be going up the chain of command at Volvo, or heading to court with your documents if that doesn't work.

Unfortunately, your story sounds like what is usually posted when someone's warranty has expired, the manufacturer isn't responsible for it any more, and they're upset and trying to discredit the manufacturer.

 

[TilliamWe]

Re: Volvo penta not honoring warranty

...
Is anyone else having problems with corrosion and pitting on new volvo penta outdrive?

Yes.

 

[Don S]

Re: Volvo penta not honoring warranty

Corrosion happens to all outdrives, rudders, props, through hulls and about anything else made of metal that you have on a boat and in the water at the same time. Just because they corrode, doesn't necessarily make it a warranty problem.
You can park your boat in a harbor with AC electrical problems on the dock, or even have the boat next to you cause the problem because HE has problems. I have had both, and others while a liveaboard for almost 15 years.

Besides, we don't have any information about your engine and drive, the claims already submitted, the actual conversation between your dealer and Volvo, or anything else.
You are basically wasting your time posting here with your rant saying it's obsurd for the simple fact that we can't influence Volvo, Merc or anyone else with this forum. But there are some here that will pat you on the back and give you the "They should PAY" speech, but don't expect it to help your cause any. You need to deal with Volvo directly if you are having problems, and don't like what your dealer is telling you.

 

[oceancounty]

Re: Volvo penta not honoring warranty

First I want to thank those that replyed. Secondly, my 2 year warranty expired on September 20, 2009 but my claim (through the dealer) was placed on August 5th, 2009 (second claim for the same condition since I bought the boat in 2007.) This being my first boat I am unfamiliar with all of the specs and details that I read on other threads but I'll give it a try: Larson bowrider 23.5 ft, with a merc 5.7 Gxi ?, and a volvo Penta duo prop drive. I love the boat which performs well except for the corrosion to the lower unit. The boat only has 29 hours on it total.
All I am trying to accomplish is to see if anyone else is or has experienced the same problem and how it was handled. The first time this occured, it was covered under the warranty but it seems like all they did was sand it and repaint it. That may be the correct fix but if that is the case, why would it happen again? It is not electrical or grounding related per the dealer (emphatically). The dealer is going to paint it again and eat the cost but is this like filling a flat tire with air and saying it's fixed.

Snobike Mike - Glad you were able to get what you needed from this forum but from some of the replys I got, it seems like many don't have time for us new guys.

 

[Don S]

Re: Volvo penta not honoring warranty

OC, you have to understand, your first post is a rant with NO DETAILS. Still none,

Larson bowrider 23.5 ft, with a merc 5.7 Gxi ?, and a volvo Penta duo prop drive.

No wonder Volvo won't warrenty any of it. With a Merc engine???????

Volvo has several different kinds of duoprop outdrives, which one do you have? If you don't know, then what is the serial number of the drive, or even the engine, I can find out exactly what it is. What's corroding the whole drive?

Personally, I never had Volvo warranty problems with any of our customers. I worked at a VP dealer for 12 years.

 

[QC]

Re: Volvo penta not honoring warranty

oceancounty,

Welcome aboard, and sorry if you got the impression that we are not friendly to newbies here . . .

We are very sensitive to product bashing, so the reactions may simply be to the "this is absurd" comment. I have an OEM background and I think you have a couple of things in your favor. This assumes that all is being communicated correctly:

1) The "failure" occurred within the warranty period

2) The original repair did not correct the situation. So if it was me I would suggest that the "failure" was at the date of the first repair, not this later date

You have one thing that is NOT in your favor . . . The dealer says that the corrosion is not from grounding which would indicate that it is from an outside source. That would seem to indicate that it is the location or conditions where you keep the boat. Is this boat kept in the water? I don't see that noted here.

What I would do is follow Don's advice. Get all of your paperwork together. Dates, pictures, previous repair etc. and then contact Volvo directly. Out of respect and courtesy to your Dealer I would tell them what you are doing so that they will be prepared to help if Volvo contacts them.

Good luck!

 

[oceancounty]

Re: Volvo penta not honoring warranty

I don't have the specifics with me at work but I will post them tomorrow. I included a link below to a forum where someone has the same problem and the pictures that are presented are identical to the problem I am encountering. Unfortunetly, the thread does not specify what was done about resolving the issue. If you have time take a look. appreciate it!

http://forum.chaparralboats.com/lofiversion/index.php?t7927.html

 

[funk6294]

Re: Volvo penta not honoring warranty

That thread does not give the exact part names, but I think it is specfic enough that i would print a copy of it and go back to to the dealer and discuss it with them. From the sounds of things there was a metal sleave that may be causing some of this so they probably can figure it out and may be able to go back to volvo to get some disposition on this.

 

[PiratePast40]

Re: Volvo penta not honoring warranty

Glad to hear Volvo is stepping up to the plate and replacing the corroded components. Would really help if you could post the specific drive and year info so others with the same units will know there is a specific issue and that Volvo is aware of the issue and responding.

 

[Don S]

Re: Volvo penta not honoring warranty

Not sure what that's about PP40, he never came back and said anything about Volvo fixing it?

 

[Snobike Mike]

Re: Volvo penta not honoring warranty

I don't have the specifics with me at work but I will post them tomorrow. I included a link below to a forum where someone has the same problem and the pictures that are presented are identical to the problem I am encountering. Unfortunetly, the thread does not specify what was done about resolving the issue. If you have time take a look. appreciate it!

http://forum.chaparralboats.com/lofiversion/index.php?t7927.html

Those pictures are exactly the type that I read about before buying my boat and when I had to pick between the 2 brand new boats, one had this occuring, the other not (which became mine).

Hopefully they will sort this out for you. Aside from corrosion problems with Volvos of our vintage, most dealers seem to tell me that Volvo is better than Merc on warranty stuff.

 

[Fun Times]

Re: Volvo penta not honoring warranty

Glad to hear Volvo is stepping up to the plate and replacing the corroded components. Would really help if you could post the specific drive and year info so others with the same units will know there is a specific issue and that Volvo is aware of the issue and responding.

PiratePast40, I was just curious if you had heard that volvo had stepped up and decided to help out oceancounty with his problem over on a different forum, And just wanted to Update this forum? Because surprisingly oceancounty Said this Quote below on a different forum today.

oceancounty

Post Number: 6
Registered: 01-2010
Posted on Tuesday, January 19, 2010 - 12:59 pm:
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VP finally stepped up on this dispute and agreed to replace the bearing carrier, top cap and pivot housing and repaint any other area of the outdrive that looks suspicious of paint bubbling.

 

[PiratePast40]

Re: Volvo penta not honoring warranty

Oops - yes you're right - wrong forum :redface:

Uhmmm ... sorry ... but at least it was the same topic and correct OP.

I'll just go sit in the corner and be quiet :redface: