Telephone support........

[Limited-Time]

When I'm paying an American company in US dollars is it to much to ask that when i call in for information or service help that I can actually understand the customer service representative.:argue::wacko::wacko:

 

[aspeck]

Nope, and you have the right to ask for someone else. I have done that on a couple of occasions and have been transferred to someone I could understand.

 

[GA_Boater]

I've done the same thing asking to move up the food chain. If you can't understand them, it isn't support.

 

[MTboatguy]

When I have to call someone to get a question asked, the first thing I say..."May I have an onshore operator" I don't even play their games.

 

[alldodge]

It comes down to most all companies do not want to pay American wages, they want to get the cheapest person they can get. They start off with the press 1 for..... and it continues from there. AT&T is one of the worst and it will be getting even more so after buying Time Warner.

Not to get to far off topic but everyone says save the planet by going paperless. Use email instead of mail, use auto deduction or pay online to pay your bills. While this does save some paper, it puts 10's of thousands more out of work.

 

[Limited-Time]

I'm not saying it was an off shore service facility, The people in the back ground were clearly understandable. But the person answering my call had such a strong accent it was almost impossible to understand her. If your going to employ a person to be the voice customer service in your company they should be understandable in the basic language.

 

[dingbat]

Use email instead of mail, use auto deduction or pay online to pay your bills. While this does save some paper, it puts 10's of thousands more out of work.

Things evolve.....just think of all the candle makers Thomas Edison put out of work. Or the railroad firemen put of out work by diesel locomotives....lol

As an automation guy, I've seen things chance a lot in the past 40 years. Instead of a guy standing on an assembly line screwing a nut on a washer for $35 per hour, you now have $100 per hour automation engineers and support professionals working at 4 times the efficiency of before.

IMHO, a win /win for both parties. It also creates a new industry of high paying jobs designing, building and support said automation equipment.

 

[gm280]

I think any American business should have only American service folks that can clearly speak American English. I also think that we need ONE official language for this country. No country can survive with different languages being spoken. Everything official in this country should be printed in America English and no other language. I realize others will not like that, but it is the only way we can move forward...as one nation. JMHO

 

[boatman37]

i like when they call and tell me their name is steve wilson (or any other American name) but can't speak a word of English

 

[dingbat]

No country can survive with different languages being spoken.

Reminds me of a joke a German colleague of mine told me.

What do you call someone who speaks three languages? trilingual. What do you call someone who speaks two languages? Bilingual. What do you call someone who speaks only one language? An American....lol

Remind you, this is coming from someone who lives in Europe where they speak 7-8 different languages in an area the size of Texas.

Most of my colleagues speak at least two languages. My ex-boss speaks 7 languages fluently.

 

[alldodge]

This thread sure is going off the rails.

 

[Baylinerchuck]

The IT Support capital of the world is in India somewhere......i'm convinced of it, lol.

 

[redneck joe]

I rarely have trouble underatanding completely and the rare times i do i POLITELY tell the as much and ask for someone esle.


remember, they are people just like us. taking an opportunity to better themselves in their part of the world. kinda like when i usedd to be a telemarketer, people treated me like a sub human and said very nasty things to me, and a co worker got an airhorn thru his headset and lost hearing for a few days.



say what you will, globablization has been the saviour of millions and millions of people, lifting them out of poverty. i for one am happy that millions of people are alive today, rather than dead from childhood disease or starvation or more wars or.... yeah, lots of problems still out there but it could be so much worse.

only losers are the incumbents that cannot or do not want to adapt aka the average american.


mod feel free to delete my post as needed. ill even flag it for you.

 

[DayCruiser]

Ya how come my thread on prescription drug commercials was deleted but this vent stays? Just wondering. Yea in India they are trained to talk and sound like Americans for those customer service jobs we used to have. Scares me when a foreign person in another country knows and/or ask for my personal info--ie SS number, credit card number etc

 

[Bayou Dave]

I think any American business should have only American service folks that can clearly speak American English. I also think that we need ONE official language for this country. No country can survive with different languages being spoken. Everything official in this country should be printed in America English and no other language. I realize others will not like that, but it is the only way we can move forward...as one nation. JMHO

I agree 100%......

 

[southkogs]

I think we've probably gotten all of this off our chest. Let's close this up and get back to the high seas.