heycods
Captain
- Joined
- Nov 11, 2005
- Messages
- 3,941
>> THE STRING AND THE SPOON<br />>><br />>><br />>> A timeless lesson on how consultants can make a difference for <br />>>an<br />>> organization.<br />>> Last week, we took some friends out to a new restaurant, and<br />>> noticed<br />>> that the waiter who took our order carried a spoon in his <br />>>shirt<br />>> pocket.<br />>><br />>> It seemed a little strange. When the busboy brought our water <br />>>and<br />>> utensils, I<br />>> noticed he also had a spoon in his shirt pocket. Then I looked<br />>> around and saw<br />>> that all the staff had spoons in their pockets. When the <br />>>waiter<br />>> came back<br />>> to serve our soup I asked, "Why the spoon?"<br />>><br />>> "Well," he explained, "the restaurant's owners hired Andersen<br />>> Consulting to revamp all our processes. After several months <br />>>of<br />>> analysis,<br />>> they concluded that the spoon was the most frequently dropped<br />>> utensil.<br />>><br />>> It represents a drop frequency of approximately 3 spoons per<br />>> table per<br />>> hour.<br />>> If our personnel are better prepared, we can reduce the number <br />>>of<br />>> trips<br />>> back to the kitchen and save 15 man-hours per shift."<br />>><br />>> As luck would have it, I dropped my spoon and he was able to<br />>> replace it<br />>> with his spare. "I'll get another spoon next time I go to the<br />>> kitchen<br />>> instead of making an extra trip to get it right now." I was<br />>> impressed.<br />>><br />>> I also noticed that there was a string hanging out of the<br />>> waiter's fly<br />>> Looking around, I noticed that all the waiters had the same <br />>>string<br />>> hanging<br />>> from their flies. So before he walked off, I asked the waiter,<br />>> "Excuse<br />>> me, but can you tell me why you have that string right there?"<br />>><br />>><br />>> "Oh, certainly!" Then he lowered his voice. "Not everyone is <br />>>so<br />>> observant. That consulting firm I mentioned also found out <br />>>that we<br />>> can<br />>> save time in the restroom. By tying this string to the tip of <br />>>you<br />>> know what, we<br />>> can pull it out without touching it and eliminate the need to <br />>>wash<br />>> our<br />>> hands, shortening the time spent in the restroom by 76.39 <br />>>percent.<br />>><br />>> I asked "After you get it out, how do you put it back?"<br />>> "Well," he whispered, "I don't know about the others, but I <br />>>use<br />>> the<br />>> spoon."<br />>>