FlyBoyMark
Ensign
- Joined
- Apr 14, 2002
- Messages
- 934
RE: Stay away....
'snatcher...I'm gonna fill your speal with swiss cheese holes.<br />First off, any business that deals with the public SHOULD have people that know how to deal with irate customers. In my circumstances, I have NEVER failed at modifying a customers attitude with PROPER COMMUNICATON. This is the key to success and keeping people from bad mouthing your business. The responsibility of this falls on the managers or owners of any business.<br /> And in response to Basic Power, they have failed in this respect. We don't know the response time on the phone, hearsay by the employee to the manager or any other factors that may have exacerbated Homerr's attitude. Rather than saying: "I'm sorry Homerr, we had an inexperinced employee handling your sale, what can I do to rectify our problem." Instead they chose to be confrontational to him and on this forum.<br /> I have MANY different credit cards with different mailing addresses and phone numbers(very easy to forget which is which because nothing is printed on them). The Employee should have been SKILLED enough to explain this to Homerr or better yet explain that he did not understand what a virtual number is....<br /> This NOT a bash of Basic Power, I am sure they are very fine company but a communiqué of their failure to handle this situatuion properly.
'snatcher...I'm gonna fill your speal with swiss cheese holes.<br />First off, any business that deals with the public SHOULD have people that know how to deal with irate customers. In my circumstances, I have NEVER failed at modifying a customers attitude with PROPER COMMUNICATON. This is the key to success and keeping people from bad mouthing your business. The responsibility of this falls on the managers or owners of any business.<br /> And in response to Basic Power, they have failed in this respect. We don't know the response time on the phone, hearsay by the employee to the manager or any other factors that may have exacerbated Homerr's attitude. Rather than saying: "I'm sorry Homerr, we had an inexperinced employee handling your sale, what can I do to rectify our problem." Instead they chose to be confrontational to him and on this forum.<br /> I have MANY different credit cards with different mailing addresses and phone numbers(very easy to forget which is which because nothing is printed on them). The Employee should have been SKILLED enough to explain this to Homerr or better yet explain that he did not understand what a virtual number is....<br /> This NOT a bash of Basic Power, I am sure they are very fine company but a communiqué of their failure to handle this situatuion properly.
