the electrics work fine. this was the first time out on his particular boat. tilts down all the way to those trim rods and looks as if those rods get pushed into their housings about half an inch or so and that's it. the tilt shuts off because of the overload switch.That sounds like you're lowering the engine manually. The PTT electric motor should pull those two trim rams in hydraulically.
In manual mode, the engine can be lowered by releasing the manual release valve BUT it will only lower as far as those trim rods.
We need a somewhat better description of the problem. Does the electric motor operate as it should, etc?