I took delivery of the 305 Conquest with Twin 300 Mercury Verado engines in July of 2012. I had my first major issue after less than 16 hours of use.
I took the boat out into the Townsend Inlet in 3 ft waves. I hit a wave at about 1/2-3/4 speed with my hand on the throttle. I lost my balance and pull the starboard side throttle slightly past Neutral. The engine stalled and when I attempted to restart it; I heard a severe grinding noise. We used the port side engine to return to the dock and call the Dealer?s service department. They picked up the boat the following day, tested the engine and discovered salt water in the head. Mercury was then notified reviewing the engine diagnostic?s and directed the dealer to rebuild the engine. I insisted that they replace it with a brand new motor based on the limited use (16 hours). Mercury agreed and approximately 3 weeks later I had the boat back in the Water.
(2013)
The following year I notice a yellow substance under the Steering Wheel. I cleaned it up, and observed for several weeks ( only used the boat on weekends). It ended up being a slow leak of power steering fluid. I notice that the steering was sluggish and called the dealer. The Dealer sent a technician out and determined that I needed a new Power steering cable that was not in stock. It took approximately 3 weeks to order and installed the new power steering cable (boat was out of the water). The Dealer returned the boat during the week and I took it out the following Sun afternoon. The steering was not fixed, it felt like the old Manual steering on a car that didn?t have power steering. ( I hope I?m not showing my age). After losing almost a month of use, I decided to take it out fishing despite the steering issue. On my return into the bay, a wave runner cut across my bow and I had to quickly pull back on the throttle. Once again, the throttle control went slightly passed Neutral and the boat stalled. When I went to start them, both engines were dead.
I had the boat towed in and sent back to the Dealer. The dealer? Technician ran a diagnostic test and sent the results to Mercury. Mercury determined it was operator error and nullified the warrantee. I spoke to the Mercury Regional Tech representative and they determined it was hydro lock caused by the operator. They told me it was my issue and I should submit a claim to my insurance company, I found it odd that they were quick to nullify my warrantee and direct me to an insurance claim. It felt like this was not the first time they had this issue! Once again, they tried to imply that I pulled the throttle into a hard reverse. I repeatedly explained that in an emergency situation, that there should be a reasonable fail safe to avoid a major engine failure!
(2014)
We used the boat from May thru July without major incident. I took the boat out on a Sunday afternoon in Early Aug and heard a loud thud while driving at 3/4 speed in the bay. The engine stalled and would not turn over. I returned to the dock (on a single engine) and left the dealer a vmail (once again, he is closed on Sun). The tech showed up the next day and visually inspected the engine and saw a a hole in the Power Head. They took the boat in to the dealer ran the diagnostics and Mercury determined it was an in warrantee quality issue. The Dealer under the Mercury warrantee replaced and repair the Power Head at no charge and returned the boat to me approximately three weeks later.
2015
At the end of July, my wife and I were out on a leisure cruise going about 3/4 speed. About 75 yards ahead of us on the Port side, I observed a boat that was towing a child on a tube. The boat was facing us, but idle in the water. As we continue to proceed forward, the Women in the boat started waving a towel in a panic. I pulled back on the throttle and slipped past neutral. The engine died and I could not restart. I had a feeling that it was the same problem (Hydro Lock).
Bottom line, I have own four boats over the past 25 years and never had a problem. I am considering moving to Yamaha engines. Any thoughts would be helpful!
I took the boat out into the Townsend Inlet in 3 ft waves. I hit a wave at about 1/2-3/4 speed with my hand on the throttle. I lost my balance and pull the starboard side throttle slightly past Neutral. The engine stalled and when I attempted to restart it; I heard a severe grinding noise. We used the port side engine to return to the dock and call the Dealer?s service department. They picked up the boat the following day, tested the engine and discovered salt water in the head. Mercury was then notified reviewing the engine diagnostic?s and directed the dealer to rebuild the engine. I insisted that they replace it with a brand new motor based on the limited use (16 hours). Mercury agreed and approximately 3 weeks later I had the boat back in the Water.
(2013)
The following year I notice a yellow substance under the Steering Wheel. I cleaned it up, and observed for several weeks ( only used the boat on weekends). It ended up being a slow leak of power steering fluid. I notice that the steering was sluggish and called the dealer. The Dealer sent a technician out and determined that I needed a new Power steering cable that was not in stock. It took approximately 3 weeks to order and installed the new power steering cable (boat was out of the water). The Dealer returned the boat during the week and I took it out the following Sun afternoon. The steering was not fixed, it felt like the old Manual steering on a car that didn?t have power steering. ( I hope I?m not showing my age). After losing almost a month of use, I decided to take it out fishing despite the steering issue. On my return into the bay, a wave runner cut across my bow and I had to quickly pull back on the throttle. Once again, the throttle control went slightly passed Neutral and the boat stalled. When I went to start them, both engines were dead.
I had the boat towed in and sent back to the Dealer. The dealer? Technician ran a diagnostic test and sent the results to Mercury. Mercury determined it was operator error and nullified the warrantee. I spoke to the Mercury Regional Tech representative and they determined it was hydro lock caused by the operator. They told me it was my issue and I should submit a claim to my insurance company, I found it odd that they were quick to nullify my warrantee and direct me to an insurance claim. It felt like this was not the first time they had this issue! Once again, they tried to imply that I pulled the throttle into a hard reverse. I repeatedly explained that in an emergency situation, that there should be a reasonable fail safe to avoid a major engine failure!
(2014)
We used the boat from May thru July without major incident. I took the boat out on a Sunday afternoon in Early Aug and heard a loud thud while driving at 3/4 speed in the bay. The engine stalled and would not turn over. I returned to the dock (on a single engine) and left the dealer a vmail (once again, he is closed on Sun). The tech showed up the next day and visually inspected the engine and saw a a hole in the Power Head. They took the boat in to the dealer ran the diagnostics and Mercury determined it was an in warrantee quality issue. The Dealer under the Mercury warrantee replaced and repair the Power Head at no charge and returned the boat to me approximately three weeks later.
2015
At the end of July, my wife and I were out on a leisure cruise going about 3/4 speed. About 75 yards ahead of us on the Port side, I observed a boat that was towing a child on a tube. The boat was facing us, but idle in the water. As we continue to proceed forward, the Women in the boat started waving a towel in a panic. I pulled back on the throttle and slipped past neutral. The engine died and I could not restart. I had a feeling that it was the same problem (Hydro Lock).
Bottom line, I have own four boats over the past 25 years and never had a problem. I am considering moving to Yamaha engines. Any thoughts would be helpful!