Re: internet help desk
Them: My Email doesn't work.
Me: What's it doing?
Them: It keeps asking for my username and password.
Me: Are you entering the right username and password?
Them: I don't have a password.
Me: Well, you have to have a password.
Them: Well I never had to type one before! YOU must have done something.
Me: Well, ok. Let me just reset your password on the server.
Them: Ok, that's working now. I'm getting my emails! Cool!
Me: Great.
Them: Hey, am I gonna have to type this password in every time?!?
Me: No, see the check box right there that says "remember password"?
Them: Uh huh
Me: Ok, check that and it'll remember it for you.
Them: Ok great. Thanks.
Now, at some point in the future this process will have to be repeated with this same user and they will swear that they never had a password before.
d
