solar7647
Lieutenant Junior Grade
- Joined
- Apr 23, 2009
- Messages
- 1,218
I have been doing resto work to my boat and trailer and found the SouthWest Wheel company online. I used their web site to order a new axle, wheels and tires. They had great prices but their customer service sucks! I ordered a 3500lb drop axle over a week ago and didnt hear anything from them on the status of my order even though they state on their web site that I would receive that info in 48hr once the order was placed. I called twice and both time they took my info and told me they needed to look up the info and call me back. Well they never called. Now having dropped $400 dollars on parts from this company I was getting pretty angry!
So I began sending emails to there contact email address and finely got info. Come to find out my order was going to take 3 weeks to fill all because one inch in length. They explained that because I needed a 86" long axle I would have to wait the 3 weeks but they had 87" axles on hand they could ship now......ahhh ok i told them to send the 87" inch length not a big deal. I asked why they didnt inform me that this was the case, as there policy listed online stated that any order issue would be notified via email...........they gave no good answer just told me that 86" inch wasnt normally stocked. Now I cant get a hold of them to verify that the order was changed to 87" length and to get a posible shipping date!!
All the while my boat is sitting on dollies waiting to be put on its trailer!!
Just wanted to pass my experience off to anyone looking for trailer parts to stay away from this company!
So I began sending emails to there contact email address and finely got info. Come to find out my order was going to take 3 weeks to fill all because one inch in length. They explained that because I needed a 86" long axle I would have to wait the 3 weeks but they had 87" axles on hand they could ship now......ahhh ok i told them to send the 87" inch length not a big deal. I asked why they didnt inform me that this was the case, as there policy listed online stated that any order issue would be notified via email...........they gave no good answer just told me that 86" inch wasnt normally stocked. Now I cant get a hold of them to verify that the order was changed to 87" length and to get a posible shipping date!!All the while my boat is sitting on dollies waiting to be put on its trailer!!
Just wanted to pass my experience off to anyone looking for trailer parts to stay away from this company!
