Great Service Great Tool a must read. Bamix

Link

Rear Admiral
Joined
Apr 13, 2003
Messages
4,221
Sometimes a company deserves to get credit.

Must give a little back round on this.
I bought my first bamix in 1985. Have never owned a egg
beater or blender/mixer since. It gets used almost every day.
In 98 our great danes tail knocked it into a sink of water
while plugged in. :| It died a quick death.

So we bought a new one a couple weeks later at the western
Wa fair. In 13 years the price went from 99.00 to 199.00

In 2007 the price is still 199.00

The company as always claimed a 10 year no questions
asked fix it for free.

My new 1998 had three things wrong/broke.
The bottom case broke in 2000
The "o" ring wore out 4 months ago.
I broke the upper case while cleaning it to send to them.

In the letter requesting repair I said to just bill me for the upper
case and O ring. I don't expect things to last forever and I
broke the upper case a little over a week ago.

We mailed it off last Monday and got it back 8 days later this
Tuesday. Now that is fast!
All at no charge!
Here is the repair invoice


watermark.php


Here is what they look like.

watermark.php


Don't know anything about his company but if you want to
read about them you can here.

http://www.pleasanthillgrain.com/bamix.aspx
 

bjcsc

Lieutenant Commander
Joined
Jun 1, 2006
Messages
1,805
Re: Great Service Great Tool a must read. Bamix

Thanks for the info Link. It's good to know who the good guys are as they deserve the business. It's sad but true that this kind of service is now the exception instead of the rule...
 

WillyBWright

Fleet Admiral
Joined
Dec 29, 2003
Messages
8,200
Re: Great Service Great Tool a must read. Bamix

Geez, it's like all you got back was the original armature with a new mixer surrounding it. I'd have thought a replacement would've been cheaper for them. Great service portends a great company.
 

i386

Captain
Joined
Aug 24, 2004
Messages
3,548
Re: Great Service Great Tool a must read. Bamix

Great story. There are a still a few good companies that believe in competing based on the merit of their products and services. THIS is what the free market is all about. I'll leave it at that because I don't want to stir up a bunch of mess in this nice thread. 8)
 

steve201

Petty Officer 1st Class
Joined
Dec 2, 2006
Messages
252
Re: Great Service Great Tool a must read. Bamix

good news...atleast they don't send it too bombay india!!....no telling how it would come out then!!...probably run backwards.....jk....
 

Bondo

Moderator
Staff member
Joined
Apr 17, 2002
Messages
70,939
Re: Great Service Great Tool a must read. Bamix

Cool,.........

Didn't somebody Slice,+ Dice their Fingers with 1 of those Last Week here at iboats,..??..?.....
 

Link

Rear Admiral
Joined
Apr 13, 2003
Messages
4,221
Re: Great Service Great Tool a must read. Bamix

Bond-o said:
Cool,.........

Didn't somebody Slice,+ Dice their Fingers with 1 of those Last Week here at iboats,..??..?.....
Wow didn't read that one.
All accessories for chopping, dicing etc are in self contained, container that you put the food in first then the lid and you
just set the (un armed) bamix on top.

But and this is a BIG BUT, it does have one blade that attaches directly to the bottom. The others are round.
And it is the most widely used one.
Very nasty little critter.

Couldn't count the number of times in the last 22 years
I've thought about just pulling it off without moving my
hand down and away from the buttons.

That could really ruin your day.
I'm hurtin just thinking about that :'(
 

OldMercsRule

Captain
Joined
Nov 30, 2006
Messages
3,340
Re: Great Service Great Tool a must read. Bamix

Great Company, and great story! I think the poor fellow was Jtexas, and the guys got on him soooo hard he hasn't been hitting the ol' keyboard since. Hope he gets back here soon. JR
 

KaGee

Admiral
Joined
Aug 14, 2004
Messages
7,069
Re: Great Service Great Tool a must read. Bamix

I'm thinkin that Link wants to set up a pyramid sales scheme here :devil: 8):love:
 

Link

Rear Admiral
Joined
Apr 13, 2003
Messages
4,221
Re: Great Service Great Tool a must read. Bamix

OldMercsRule said:
Great Company, and great story! I think the poor fellow was Jtexas, and the guys got on him soooo hard he hasn't been hitting the ol' keyboard since. Hope he gets back here soon. JR
Oh man I hope it wasn't him.
But if it was.. that is a nasty little blade.
And like I said, I have almost done the same so many times before.
 

Link

Rear Admiral
Joined
Apr 13, 2003
Messages
4,221
Re: Great Service Great Tool a must read. Bamix

KaGee said:
I'm thinkin that Link wants to set up a pyramid sales scheme here :devil: 8):love:
You just blew it dude!
We could have made millions and retired..
8)8)8)
 
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