Re: Major Problem with 07' Lund Tyee 1750!!
Re: Major Problem with 07' Lund Tyee 1750!!
The dealer said he couldn't explain how it happened either but does believe me that I didn't hit anything. I don't know if you can see in the pictures but the spot with the worst "damage" is behind the rib or strake however the strake doesn't have a scratch on it and is not bent or dented. I am also not the type of person to blame others for my mistake. Had I done this I would have called my insurance company and not the dealer. Still havn't heard from Lund but the dealer is working on them. Thanks for the replies.
I'm sure the dealer will get it worked out for you with Lund. If not you will have to get an attorney to write a letter of complaint for you. Don't threaten anyone with that yet because you will p*ss them off and that's not the way to get people to do what you want them to.
But, I just mention this so you can prepare yourself if it comes down to having to use an attorney. For $100 they can save you a lot of time and headaches by just sending Lund one letter. Most corporations don't respond very well to consumers on their own.
But Lund is reputable, your dealer probably is too. So just stay with the chain of command like you've been doing and I'm sure things will work out for you. Just don't give up the boat until the seasons end and have the dealer give you a written statement that they or Lund says it's OK to use the rig for the rest of the season.
I don't see how anyone could have caused the damage in the pictures since they are bowed out, not in! but this is a chat room and there are always two sides to every issue even with the pictures of the damage. We only ever get one side of the story!
Design defects happen in any industry, I'm sure they will rectify it.
Although I did see a thread on another site where this poster owned a new Aluminum Starcraft Islander and the paint started blistering and popping at the water line. Starcraft refused to warranty the paint because they said it was caused by electrolysis. It might have been who knows? But I'm just bringing up the attorney thing because as reputable as a company is they also have offices of attorneys paid to fight many issues rather than do the right thing and pay up for a possible defect.
A manufacturer's worst fear has to be major recalls due to design defects. If they fix a few defective rigs they can set a precedent for setting themselves up now for a major recall so they sometimes fight it instead of doing the right thing.
They could come back at you and say it was the console shifting that caused it and they are not responsible. We'd all hate to see that so be sure to report back because that would make many of us think twice about our next Lund.
If it ever does get to the point of pushing and shoving by Lund back at the dealer have them mention to Lund that you are a member of the 100,000 member iboats forum and you will be sure to post your experience on the other boating sites that you belong to on the web. Remind them that in the old days 1 unhappy consumer told 12 other people, but now with the web we can tell millions with a few keystrokes
So good luck and only use the tactics above if you don't get the satisfaction you are looking for. But . . . you get more flies with honey . . .