Tyme2fish
Commander
- Joined
- Feb 19, 2002
- Messages
- 2,481
As y'all know, my mother passed away on June 25th. My sister had previously set most of Mother's recurring bills to be paid by auto-pay from checking account.
Upon Mother's death, her checking account was frozen. I have gotten bills from the gas and electric and water companies etc. I never received a bill from the phone company.
Finally I receive a forwarded bill from the phone company. The bill was for $28.00 for the monthly bill plus a $25.00 fee for "returned payment". I phoned the company and tried to explain the circumstances. No. They will not credit the $25.00 fee for returned non-payment from a deceased person's checking account. $25.00 fee. That's just about a 100% penalty.!!!
This is also the same company that my sister and I discovered had been charging Mother $6.00 a month for 30 years for a "rented" phone. Yep. $2160.00 for a damn phone!!!
The phone "service" department needs to put their employees through a sensitivity course. What a bunch of twits and morons.!!
Upon Mother's death, her checking account was frozen. I have gotten bills from the gas and electric and water companies etc. I never received a bill from the phone company.
Finally I receive a forwarded bill from the phone company. The bill was for $28.00 for the monthly bill plus a $25.00 fee for "returned payment". I phoned the company and tried to explain the circumstances. No. They will not credit the $25.00 fee for returned non-payment from a deceased person's checking account. $25.00 fee. That's just about a 100% penalty.!!!
This is also the same company that my sister and I discovered had been charging Mother $6.00 a month for 30 years for a "rented" phone. Yep. $2160.00 for a damn phone!!!
The phone "service" department needs to put their employees through a sensitivity course. What a bunch of twits and morons.!!