- Joined
- May 29, 2003
- Messages
- 18,608
Need some advice, and am I being unreasonable. My wife and I own a couple of timeshares which we exchange through a travel and exchange company. We used this exchange company to trade our accommodation for a week in Gatlinburg, TN. This exchange cost us $229 and we gave this vacation to friends who are short on funds and he has overcome cancer and was in need of a getaway. Then the fire in Gatlinburg happened and almost 1/2 of the resort we booked burnt down. We never heard anything from the resort of the exchange company, so we thought somehow all was going to work out, till this morning when we checked our account history and saw the reservation had been canceled.
There were several phone calls today and they claimed they emailed us the cancellation 10 days ago. We never received it. To top it off, they said since we did not purchase the travel insurance, we were out EVERYTHING, our week, our $229, everything. My contention is that we did not purchase the insurance, but we did not cancel either. THEIR insurance needs to cover this. We are sorry for the fire and for what happened, but we should get our week back, and our reservation fee of $229. I went up the chain of command and they said this was not an exception that they could reimburse. Am I correct, or am I being unreasonable? How would you proceed from here? Just curious.
There were several phone calls today and they claimed they emailed us the cancellation 10 days ago. We never received it. To top it off, they said since we did not purchase the travel insurance, we were out EVERYTHING, our week, our $229, everything. My contention is that we did not purchase the insurance, but we did not cancel either. THEIR insurance needs to cover this. We are sorry for the fire and for what happened, but we should get our week back, and our reservation fee of $229. I went up the chain of command and they said this was not an exception that they could reimburse. Am I correct, or am I being unreasonable? How would you proceed from here? Just curious.