Re: US Marine engines, Auburn WA - Anyone have any experiences with them??
It would be very nice if they would send someone to have a look, but Merc doesn't even do that. Buddy just bought a Merc repower (385HP 7.4L closed cooling) and one of the freeze plugs has a leak. It is behind the motor mount and cool fuel so getting to it will be a bear. Took a picture , contacted Merc, and Merc said they would authorize 1 1/2 hours for repair. Merc would not pay to send a tech out to the 37 foot cruiser, the motor would need to be brought to the dealer.
I kind of have to agree with them, it would just be to costly for a manufacture to do this. You could be right down the street and if they authorized it, the next guy could be just the other side of town, and so on. If they were a manufacture which gave full service on what ever they sold, we probably wouldn't buy it from them because they would be higher then another.
Yes, and along those same lines, if a (Merc) dealer had installed a new engine, Mercury would likely be grinding on them to minimize the costs to fix. They would limit what they would pay the installing dealer probably leaving them holding the bag.....
Of course, some of those costs are already built into the original (much higher than places like USE) purchase price...........I am not trying to justify any of this. It's just the reality of it all.
Maybe if everyone who was in the market for buying a new engine called or wrote USE and told them that they were considering buying a an engine and then decided against it specifically because of their "perceived" poor warranty service, they would be a little more forthcoming in helping.......
But before I did that, I would want to speak to people who have had problems and actually got successful warranty service to make comparisons.
Just going on forum posts on the internet is not very scientific. Many people with boats do not even KNOW about iboats, Hulltruth, or other forums.
I really don't think you're going to get a lot of satisfaction unless you just pull the engine and cart it back down there to them. If you decide to do that, be absolutely sure you follow their warranty procedure to the letter!
I view their "warranty" like the "free" "lifetime" warranties that a LOT of auto dealers around the country are promoting these days......they have a LOT of "HOOPS" to jump through............ most of which even (
incredibly) include a requirement that routine service like changing the oil MUST be performed by the selling dealer!! And if the owner does ANYTHING without prior "authorization" the warranty is PERMANENTLY NULL & VOID!!
I was looking at a used truck at a dealer several months ago and when he told me that the truck came with a lifetime warranty I LAUGHED IN HIS FACE and told him that I would NEVER buy a vehicle from his or any other dealer that offered a "lifetime" Warranty!!!
In your case, I would still follow their warranty procedure and see where that takes you. and if you do everything right, and it goes wrong, Lawyer up.
Sorry about that.
Rick
Lots of topend noise that a valve adjustment did nothing for so I get a hold of the "Warranty Dept" and even though its only an hour away they wont send someone to check it out, I have a feeling that the next email I get from the guy is going to tell me to pull it and bring it back to them. I'm not pulling it for a topend problem!!
