Re: Anyone else having problems with the iboats store RMA process?
The time frames you guys are talking about seem a little long but that's why I asked the question in the first place. I've allready ordered the correct prop as well as some other items. They were shipped and billed today. Gotta say, I can appreciate the prompt action from the accounts billable department since that's what pays the bills.
Would really have appreciated the return instructions in a prompt manner. Both times I've called, they acknowledged that they did indeed have the email iniating the return and that the instructions and RMA number would be on the way. I have the package wrapped, measured, and weighed. Would have been happy to use my UPS account and had it on the way if they would have issued an RMA number and given a return address. I'll be away at a clients site for the next two weeks so will need to have someone else take care of that end for me. Just seems to be an unnecessary PITA.
Ironic thing is that I've been making the same argument with the company CEO. Prompt PO processing, shipping, and billing is critical. And, the rest of the customer service and consultation is just as important. I argue that the customer is NOT allways right - that's why they ask us. Getting the whole job done is more important than the little parts.
