I'm not prone to letting things bother me, but for some reason this does.
Yesterday I go to Can Tire to buy a few items. I go through the store and pick up my handful of small items (easily concealed in a pocket - this becomes relevant to the story) and then I need a small pill size battery for my digital caliper. I go to the locked small battery cabinet and see it there and it costs $2.99 So I look around for an employee. I find one, but she doesn't have the key for that cabinet and radios another fellow. He eventually gets there, I tell him what I need and he gets it out for me. Now, god forbid he might actually hand it to me and send me on my way! NO! this $2.99 battery is something special and they want to make sure I don't stick it in my pocket and walk out the store with it. He holds onto it like it is the holy grail and escorts me to the cashier, where he hands it to the cashier and indicates it is for me. What a joke. I have a basket full of similar sized items ranging in price from $5 to $15 that I could easily steal if I were so inclined. It's crazy. I think what bugs me the most about it is the total lack of thought behind their whole process. It seems nobody in that organization has stopped and thought to themselves "why do we do this?" "why is it important to so closely safeguard a $2.99 battery, but not an $8.99 mini light bulb?"
Also, the same store has Mechanix brand work gloves - I just love these, and so do my hands. There is a locked cabinet with $24.99 Mechanix gloves. But the $34.99 Mechanix gloves are hanging on a self serve rack! WTF?
Every once in a while, all of us need to take a critical look at the things we do and ask ourselves if this still makes sense, and if it doesn't, then we need to implement change.
Yesterday I go to Can Tire to buy a few items. I go through the store and pick up my handful of small items (easily concealed in a pocket - this becomes relevant to the story) and then I need a small pill size battery for my digital caliper. I go to the locked small battery cabinet and see it there and it costs $2.99 So I look around for an employee. I find one, but she doesn't have the key for that cabinet and radios another fellow. He eventually gets there, I tell him what I need and he gets it out for me. Now, god forbid he might actually hand it to me and send me on my way! NO! this $2.99 battery is something special and they want to make sure I don't stick it in my pocket and walk out the store with it. He holds onto it like it is the holy grail and escorts me to the cashier, where he hands it to the cashier and indicates it is for me. What a joke. I have a basket full of similar sized items ranging in price from $5 to $15 that I could easily steal if I were so inclined. It's crazy. I think what bugs me the most about it is the total lack of thought behind their whole process. It seems nobody in that organization has stopped and thought to themselves "why do we do this?" "why is it important to so closely safeguard a $2.99 battery, but not an $8.99 mini light bulb?"
Also, the same store has Mechanix brand work gloves - I just love these, and so do my hands. There is a locked cabinet with $24.99 Mechanix gloves. But the $34.99 Mechanix gloves are hanging on a self serve rack! WTF?
Every once in a while, all of us need to take a critical look at the things we do and ask ourselves if this still makes sense, and if it doesn't, then we need to implement change.