Terry Olson
Chief Petty Officer
- Joined
- Aug 20, 2005
- Messages
- 415
My mom (2 hours away) is having problems connecting to the internet for a few days now. She has a Dell PC running Windows XP Home Edition and is using dial up on an internal modem to access the net. She verified telephone and internet service was working and ran through the recommended troubleshooting procedures offered by tech support via telephone. When she attempts to connect she does not hear the modem dialing out like usual. When she goes through the control panel and attempts to open phone and modem she receives an error message indicating a tapi failure of some sort. I've been through Microsoft's site and the references to this error message don't relate to her circumstances. I had her run her antivirus program which didn't find any problems. She also reset the computer to a previous date (sorry - I don't recall the terminology at the moment) and she's restarted the computer several times with negative results.
I'm thinking she has a bad modem, but the fact that she can't open the modem settings via the control panel has me thinking otherwise. Ideas? What have I overlooked?
Thanks in advance.
UPDATE:
Turned out to be a software problem. They had a computer tech guy out to the house. After an hour he determined he had to take it to his shop. A day later he brought it back and explained that it was a software problem (driver I would bet based on the advice you guys provided). I'm sure he had a couple of hours, one house call, and one delivery in the job. Total cost: $40.oo
That's small-town living for you.
I'm thinking she has a bad modem, but the fact that she can't open the modem settings via the control panel has me thinking otherwise. Ideas? What have I overlooked?
Thanks in advance.
UPDATE:
Turned out to be a software problem. They had a computer tech guy out to the house. After an hour he determined he had to take it to his shop. A day later he brought it back and explained that it was a software problem (driver I would bet based on the advice you guys provided). I'm sure he had a couple of hours, one house call, and one delivery in the job. Total cost: $40.oo
That's small-town living for you.
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