Desktop personal computer operating systems, network operating systems, telecommunication systems, and various software applications and hardware.
Operating principles and characteristics of desktop personal computer hardware systems, peripheral upgrades, network servers, backup systems, wireless networks, and remote access.
Data and voice networking principles and concepts.
Methods of instructing others in the use of computer equipment and applications.
Office administrative practices and methods.
Internet and Intranet concepts.
Ability to:
Intermittently analyze data.
Identify hardware problems; problem solve software and network-related issues.
Interpret user needs and explain a variety of issues to users.
Sit at a desk or computer workstation for long periods of time on a continuous basis; twist to reach equipment in surrounding work area; perform simple grasping, pushing, pulling, and fine manipulation; use telephone; write or use a keyboard to communicate through written means; and lift or carry weight of 40 pounds or less. May be required to communicate via mobile communication device.
Install, maintain, operate, and trouble-shoot computer hardware and software, telephone systems, and voicemail systems.
Work independently prioritizing and managing a heavy workload.
Train District staff in the operation of computer applications, including explaining system concepts to non-technical users.
Learn voicemail and PBX phone systems; maintain and administer systems.
Learn applicable application software and operating systems to a level of understanding that will be able to support staff using them.
Learn IBM AS/400 basic operation skills; maintain and administer systems.
Maintain accurate record of work performed.
Diplomatically work with a range of user personalities.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective and professional working relationships.
Work evenings, on-call, weekends, and holidays as assigned.
Learn and observe all appropriate safety precautions as required by the District including, but not limited to, Cal/OSHA General Industry Safety Orders, the District's Respiratory Protection Program, and District Safety Directives.