Welcome Guest - Sign Up today
Welcome Guest - Sign Up today
Store Links Mobile - Shop Now

Announcement

Collapse
No announcement yet.

Ordering from Iboats

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Ordering from Iboats

    Has been a total nightmare. Why is it that when I want to buy something I get to a salesman in 15 seconds, but if I have an issue, I wait on hold for 1.5+ hours or wait 3+ hours for a call back? (if I even get a callback)
    I wasted an entire week trying to get parts. When I checked out, it said two day shipping. Then when I paid, it said over a week. Another went on backorder but if I put that same part in my basket right now, it says ships in 2 hours.
    It took me 3 days to cancel an order and now I am in the process of trying to cancel another.
    My local VP store had the parts to my door, from volvo, in less than 16 hours. Amazon got my coupler to me in 2 days.
    I tried to give you my business but never again.


    2004 Caravelle 187 bowrider 4.3GL/SX-M

    Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety

  • #2
    Never has taken me that long, iboats_tim can you assist/advise on the issue?
    94 Formula 27PC Custom 509MPI MEFI3 , B3 XR
    95 Rinker 232 w/ 7.4L Carb 0F425011 B1 0F486471
    07 SeaDoo GTX
    Raw Water Pump Maintenance
    Merc Adults Only
    G-Dad always said "First Liar doesn't stand a chance"

    Comment


    • #3
      Thanks AD and lets notify tbe help desk too
      iboats_help
      Money spent @ Boat Restoration should be measured in Smiles & Pride SHOP IBOATS-BOAT SPECS-FORUM HELP-REPAIR/RESTO

      Comment


      • #4
        Hi RCSConstruction, I'm going to have my customer service team reach out to you so that we can do everything we can to make this right and I've already made sure we are immediately taking action to resolve the issues with your orders. I will make certain the rest of this process goes smoothly and I apologize for all the trouble.

        Comment


        • #5
          Sign up today
          Appreciate it. Sorry to sound like a drama queen.
          It's been real stressful lining up the work on the boat and getting parts. Time was of the essence.
          If you could just get them to cancel the coupler, we're good.
          Maybe next time I'll just go straight to you.. hahaha
          2004 Caravelle 187 bowrider 4.3GL/SX-M

          Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety

          Comment

          Working...
          X