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Mercury Warranty Promotion / USA Only!?!?

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  • Mercury Warranty Promotion / USA Only!?!?

    As some of you may recall, I repowered our 31' Chaparral with two new Mercruiser Mag 357 engines.

    http://www.mercurymarine.com/repower...-mag-bravo-4v/

    My 1 year factory warranty is nearly up, and I recently looked into buying a 2 year extended warranty on both engines. My local Merc dealer quoted me just under 3K with tax for both motors. Seems like a lot of $$$ to me...

    I have had a couple of minor issues with the engines this past summer, and the warranty has been used to fix the problems. They are now running great, and knock on wood, they will continue to, but you never know...

    After doing a bit of searching on the Merc site, I come across this.

    http://www.mercurymarine.com/promoti...ries-promotion

    I call up Merc product protection, and the girl there tells me sorry, but that is only for US residents. [I am in Canada] You will notice in the link it does say valid in the US only, however when I first found the link, it made no mention of that, and I pointed that out to the girl at product protection, and I printed it off. A few days later, the site was changed to the way it is now...

    What the heck is going on here?!?! Does Brunswick Corp not value its Canadian customers as much as its US ones? Is our money not as hard earned or somehow less valuable than in the US? Why should I have to lay out 3K for and extended warranty, when Merc customers just 50 miles south of me on the other side of the border, are getting that same extended warranty for FREE?!?!

    Not a happy boater today...
    1998 Monterey 322 "Artemus"
    Twin Merc 5.7
    Bravo 3 Drives
    Boating from Midland Ontario on Georgian Bay, the best fresh water boating in the world!


  • #2
    Re: Mercury Warranty Promotion / USA Only!?!?

    Its their choice where to offer the warranty.
    1989 Four Winns 170 Cobra 3.0

    Comment



    • #3
      Re: Mercury Warranty Promotion / USA Only!?!?

      It said the promotion was valid in the US only. It didn't say valid for US residents only. Drag your boat south of the border and get it fixed for free.
      2001 Carver Voyager 374 'Stick's Competition'

      Something tells me I should be on the water....

      If I answer your upholstery questions, it's only because I've been doing it 20+ years...

      Comment



      • #4
        Re: Mercury Warranty Promotion / USA Only!?!?

        True, however to change the wording in the advertised promotion to exclude Canada, AFTER I stated I wanted the free extended warranty as advertised, is underhanded at best...

        Needless to say, its also my choice as to what engine manufacturer my next boat will be powered with.
        1998 Monterey 322 "Artemus"
        Twin Merc 5.7
        Bravo 3 Drives
        Boating from Midland Ontario on Georgian Bay, the best fresh water boating in the world!

        Comment



        • #5
          Re: Mercury Warranty Promotion / USA Only!?!?

          Originally posted by Fireman431 View Post
          It said the promotion was valid in the US only. It didn't say valid for US residents only. Drag your boat south of the border and get it fixed for free.
          Tried that approach... They said they would not register the extended warranty for anyone without a US address.
          1998 Monterey 322 "Artemus"
          Twin Merc 5.7
          Bravo 3 Drives
          Boating from Midland Ontario on Georgian Bay, the best fresh water boating in the world!

          Comment



          • #6
            Re: Mercury Warranty Promotion / USA Only!?!?

            Of course, you could always do what many residents here do to avoid certain taxes... get an apartment in the States for a couple of hundred bucks for a couple of months, then qualify for that promotion. It would be cheaper then $3k.

            Not that I condone that sort of thing...
            1994 Bayliner Capri 1604 w/94 70 Force (sold)
            1984 SportCraft 222 OFF w/84 Mercruiser 488 & Alpha 1
            1979 Sears Gamefisher 13'6" Aluminum w/1959 Johnson 10HP
            1969 Smokin' Hot Wife

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            • #7
              Re: Mercury Warranty Promotion / USA Only!?!?

              For $8 you can get a PO Box or You could use my address , Cousin 300sflyer.

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              • #8
                Re: Mercury Warranty Promotion / USA Only!?!?

                Mercury free extended warranty in the US in not without cost to the selling dealer. These cost are pass along in the selling price of the boat/motor. The consumer ends up paying for these cost in the US. Most of promotion in the market today have dealer contribtions in the small print.

                Comment



                • #9
                  Re: Mercury Warranty Promotion / USA Only!?!?

                  Originally posted by Summer Fun View Post
                  For $8 you can get a PO Box or You could use my address , Cousin 300sflyer.
                  Somehow, I doubt that will work when the engines are already registered with a Canadian address. But thanks for trying.
                  1998 Monterey 322 "Artemus"
                  Twin Merc 5.7
                  Bravo 3 Drives
                  Boating from Midland Ontario on Georgian Bay, the best fresh water boating in the world!

                  Comment



                  • #10
                    Re: Mercury Warranty Promotion / USA Only!?!?

                    Where do you see that this promotion is available for a retroactive purchase? Also poorly worded, but I don't see why they would "give" this free to anyone who bought an engine prior to the beginning of the program. Maybe a better way of putting it is, why do you think your engines would qualify if you were located in the US?
                    Keep the faith!!! We'll be back stronger than ever

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                    • #11
                      Re: Mercury Warranty Promotion / USA Only!?!?

                      Originally posted by QC View Post
                      Where do you see that this promotion is available for a retroactive purchase? Also poorly worded, but I don't see why they would "give" this free to anyone who bought an engine prior to the beginning of the program. Maybe a better way of putting it is, why do you think your engines would qualify if you were located in the US?
                      I was told they would, but because I live in Canada.... well you know the rest.
                      1998 Monterey 322 "Artemus"
                      Twin Merc 5.7
                      Bravo 3 Drives
                      Boating from Midland Ontario on Georgian Bay, the best fresh water boating in the world!

                      Comment



                      • #12
                        Re: Mercury Warranty Promotion / USA Only!?!?

                        See if they will work with you and give you a discounted rate to get in the program.
                        2001 Carver Voyager 374 'Stick's Competition'

                        Something tells me I should be on the water....

                        If I answer your upholstery questions, it's only because I've been doing it 20+ years...

                        Comment



                        • #13
                          Re: Mercury Warranty Promotion / USA Only!?!?

                          Internal combustion engines don't last long in Canada because of all that maple syrup all over the place. Plus the Mercruiser guys (on a field trip to Canada) didn't appreciate the real sugar in their Mountain Dew opposed of the high fructose corn syrup they put in ours here in the U.S...
                          sigpic

                          1969 StarCraft Chieftain, 4.3 Mercruiser Alpha One Gen II

                          Link To Restoration Page


                          ----------------------------------------------------

                          Its What I Don't Say You Should Be Worried About...

                          Comment



                          • #14
                            Re: Mercury Warranty Promotion / USA Only!?!?

                            This is part of a promotion on sales of new engines. Not uncommon to offer extended warranty coverage on a new purchase in lieu of some other form of incentive, like a rebate or what have you. You already bought your engines, and got whatever promotion (if any) was in place when you purchased.
                            It's not at all uncommon for promotions to be only offered in certain geographic locations, either.
                            Not sure what your complaint is- that they're not going to give you two more free years of warranty? You got what you bargained for, really.

                            Comment



                            • #15
                              Re: Mercury Warranty Promotion / USA Only!?!?

                              Normally warranty coverage is determine based on the dealers participating, it is very unusual, but even with cars you run into the occasional dealer that does not participate in the warranty programs, and then it can be a real pain in the but to get service.

                              Warranties are offered by the manufacture, but it is not a requirement for the dealer to participate..Also, I know with many products, if I live in the US and purchase from a foreign dealer, such as camera products, I don't have a warranty, I can't buy a new camera in Canada and get warranty service in the states, I have to send it to a Canadian dealer.

                              When I lived in WA, I purchased a car in Canada, and then had to take it to Canada to get any warranty service done on it.. It has a lot to do with the government regulations on where the product is sold..

                              Also normally to get the free promotions, no matter what country the product has to be purchased during the promotion period.

                              But as was suggested, I would give them a call and see if they will negotiate a better deal with you than what the dealer quoted, they really don't want mad customers out there, no matter what country they live in, you might be surprised at what they will do..

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