I have a Mercury 500, with the motor running the prop spins but moving the shifter does not go into forward or reverse. I have removed to cable and moved the shift linkage but that does noting either. When moving the shift linkage it feels pretty loose. Is it possible the the shifter or linkage in the lower unit is broken? Not sure where to start. The motor was this way when I bought it on the boat. Any information would be helpful. Thanks