The "Dealer" probably didn't touch the motor. Many of these small motors [of all brands] are sold through catalog-type "dealers". Most of those mail-order or internet-only-based dealers frankly have never seen most of the motors they sell, and in fact don't even know if there is a motor in the box, or just some concrete blocks. They take your order, process your credit card, grab a box from the pile that is supposed to be that model, and toss it in the UPS or FedEx bin. Then they are done.
Maintenance, including lubrication [crankcase oil, LU lube, and grease], is still the responsibility of the owner. So those dealers get away with it. And the customer gets a lower price in exchange, since there is zero dealer prep cost.