Re: Lowrance or hummingbird ?
Jhebert,
Adequate support seems to be under control at Lowrance. In fact, I have no argument against there customer service as I feel they've turned the corner. BUT, would you like to discuss Lowrance's quality? It is unfortunate that I have had to deal with Lowrance since Sept. 2010 regarding HDS-10 units I've owned. I finally threw in the towel, and stepped up to the NSE12, at extra cost! But, it is a much better product - period! So, I had no choice to reach deeper into my pocket. The way I see it, I am already in bed with these guyz, so I should ride it out. If I had a choice, or if Raymarine had structure scan, I would not be a Lowrance owner.
As I say, Lowrance customer service has tunred a corner and I would rate it 9 out of 10. Quality, I would rate 5 out of 10. Vision of HDS, I would rate 8 out of 10. Any idea where Lowrance needs to improve? No offense, but I think the money people are spending on these units demands quality the first time out, not hit and miss!! And I am still patiently waiting for my NSE12, as I patiently waited for Lowrance to get it right, which they eventually did. But, after two failures I was afraid to reach for another on the shelf for a fear of being shocked like a collar on a dog.
And, I do qualify for this post, because I have corresponded with Lowrance in the last month. And no, I am not bitter, maybe a little, but I haven't given up and moved over to Hummingbird. Because I believe Simrad and Lowrance have great ideas and vision. Overall, I think they're a better product on paper.